Type 65wpm,data entry 7000 keystrokes,Word,Excel,Powerpoint

by Tecia426
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Latecia Callum 106 Knox Street Greenville, SC 29605 Home: (864) 277-1972 Mobile: (864) 451-8705 Email: Tecia426@yahoo.com ______________________________________________________________________ Strengths o Results-oriented professional with excellent communication and interpersonal skills. o Proven abilities in creatively identifying methods for improving staff productivity and organizational behavior. o Energetic, reliable and adaptable professional with a solid understanding of business operations and various corporate environments. o Excelled in problem solving and the ability to organize and multi-task resulting in excellent relations. Professional Experience 2009-Current Sealed Air Corporation, Greenville, SC Customer Contact Representative o Effectively and efficiently addresses customers' special needs and inquiries, including resolution of complaints and problems. o Responsible for accurate and efficient entry and/or oversight of all customer

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About Me

Latecia Callum 106 Knox Street Greenville, SC 29605 Home: (864) 277-1972 Mobile: (864) 451-8705 Email: ____________________________________________ Strengths o Results-oriented professional with excellent communication and interpersonal skills. o Proven abilities in creatively identifying methods for improving staff productivity and organizational behavior. o Energetic, reliable and adaptable professional with a solid understanding of business operations and various corporate environments. o Excelled in problem solving and the ability to organize and multi-task resulting in excellent relations. Professional Experience 2009-Current Sealed Air Corporation, Greenville, SC Customer Contact Representative o Effectively and efficiently addresses customers' special needs and inquiries, including resolution of complaints and problems. o Responsible for accurate and efficient entry and/or oversight of all customer orders, special instructions and changes. o Proactively develops and manages professional relationships with key customer contacts and sales representatives. Maintains on-going contact via telephone, email/chat and periodic travel for account visits. o Learns, understands and maintains a working knowledge of all products and services offered by the assigned Business Unit as well as company's corporate policies and code of conduct. o Maintains expertise in using company's systems including voicemail, email, databases, order management, inventory, customer relationship, logistics and other support applications. 2004-2008 Suncom Wireless, Daniel Island, SC Customer Service Representative (Team Leader) o Proficiently provided accurate and complete information to customers while staying abreast of company policies and procedures. o Attentively focused on what could be done to solve the customer's problem while taking extra time to resolve difficult customer questions or issues. o Remained receptive to constructive feedback in a positive way and positively coped with job stress and frustration. o Quickly determined the customer's needs by asking effective and probing questions while analyzing situations to determine the best possible options for the customer and the company. o Utilized professional verbal and written communication while avoiding using slang or jargon when assisting customers. o Responsible for the department in the absence of the Supervisor. 2001-2004 Catholic Charities, Hicksville, NY Administrative Assistant o Maintained department/program calendar, notified applicable individual(s) of appointments. o Coordinated meetings by ensuring materials were photocopied, and supplies and refreshments were ordered and on hand. o Ordered supplies and equipment for department as needed in accordance with established procedures. o Directed daily workflow of department secretary plus workflow of others on clerical staff. o Assisted with the arrangement of annual charity events, quarterly newsletters and public service announcements. o Processed credit card payments/donations. 2000-2001 Global Computer Supplies, Port Washington, NY Administrative Assistant o Created spreadsheets. o Coordinated and scheduled meetings. o Typed various letters, memos, forms, reports, documents, and other material for department. o Assisted Vice President, Regional and Sales manager, and sales representatives. o Updated sales representative information: hire date, quotas, daily gross and profit. 1999-2000 Geico Direct, Woodbury, NY Customer Service Representative o Assisted customers with inquiries and provided all pertinent information. o Investigated and clarified coverage questions. o Serviced and processed customer's policies. o Processed payments. Skills o Type: 65 wpm o Lotus Notes and Google Mail o Windows and Macintosh o Microsoft Office and SAP o Data Entry (7000) keystrokes Education o Briarcliffe College, Bethpage, New York B.B.A., Business Management o University of Phoenix, Phoenix, Arizona M. S., Psychology

$30 USD/hr

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