Zahid A.

As a self-motivated IT Professional, I have 14+ years of rich and insightful experience, in managing IT Infrastructure Projects, Transition, Transformation & deployment of IT Services (IT Infrastructure and NAV/CAT/ECM services transitions). Managed and Executed ITSM projects based on ITIL Framework & possess strong international client interaction/communication skills. I am a dependable IT Service Delivery Professional, with multiple certifications (including PRINCE2/ITIL/MCSA/AWS) and having accomplished career record of execution for Service/Process Transition & Transformation, Infrastructure Project, ITIL Framework Deployment, Application Service Transition, etc, performing effectively under pressure with challenging tasks, while managing relationship of Vendor/Clients & expectations of Stakeholders. Delivered training on several topics on for ITIL and Project Management topics in work organizations