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san pedro sula, honduras
It's currently 5:11 PM here
Joined November 21, 2016
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Yenni V.
@YenniV
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san pedro sula, honduras
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Call Center Engagement Supervisor
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Experience
Supervisor
Dec 2011 - Present
My role as a Supervisor is delivery training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Sending daily updates to Operations.
Customer Care Representative
Nov 2011 - Present
I worked as a customer care presentative for 1 year.
Taking calls from customers answering questions or addressing any concerns they may have. My work included handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
After 6 months later I was promoted to the Quality department in charge of listening calls and delivering feedback to the agents.
Currently working as a Supervisor.
English Language teacher
Jun 2009 - Nov 2011 (2 years, 5 months)
I was in charge of planning, preparing teaching materials and delivering lessons. Helping students improve their listening, speaking, reading and writing skills,checking and assessing students work.
Education
International Relationship
(4 years)
English
(1 year)
Qualifications
Basic Korean language
Escuela de Cultura y Arte Humana
2021
I learned basic Korean how to keep a conversation.
Customer Service
Infop
2010
In this training I learned how to improve my multi tasking skills, be patient, confident, provide an excellent customer satisfaction, empathize.
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