Md Shady M. Profile

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$15 USD / hour

dhaka,

bangladesh

$15 USD / hour

It's currently 10:13 AM here

Joined November 12, 2019

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Md Shady M.

@MdShady2019

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(0 reviews)

0.0

$15 USD / hour

dhaka,

bangladesh

$15 USD / hour

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Repeat Hire Rate

Customer Service Specialist

You don't hire a service, you hire result! Professionalism and accuracy. Delivering within deadlines with a 100% job success is the optimum target. Having more than 10 years of experience in such areas as: • Customer Services • Customer Support • Sales Operations • Project Management • Data Entry • Claim Adjudication If you would like to provide your clients with the optimum customer service they need, your search is over.

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Experience

One of the Renowned Multinationals in Bangladesh

Nov 2011 - Nov 2020 (9 years)

1) Supervision of a Service Delivery Team consisting of 7 team members. 2) Responsible for ensuring quality customer service 3) Responsible for Vendor Management 4) Project Management

Education

Masters of Business Administrations (MBA)

University of Dhaka,

Bangladesh

2010 - 2011

(1 year)

Bachelor of Business Administrations (BBA)

University of Dhaka,

Bangladesh

2006 - 2010

(4 years)

Qualifications

Life Office Management Association (LOMA), USA

2020

The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you. This designation program delivers the excellence for # Increase your knowledge of financial services # Understand customer expectations, patterns, and behavior and # Become a customer experience advocate and protect customers

Life Office Management Association (LOMA), USA

2012

The Fellow, Life Management Institute (FLMI) program is a 10-course professional development program that provides an industry-specific business education in the context of the insurance and financial services industry.

Kaizen Institute, Malaysia

2019

It is basically a Certification Program under Kaizen Institute where a training of 21 hours long are provided to the participant and the participant has to pass with a real/hypothetical Project with 80% success rate. The project focuses on "Process Efficiency & Cost Minimization " where you as a certified lean practitioner will innovate the improvement ideas related to process efficiency & unit cost improvement and will implement those ideas at your workstation to find out the better result.