Dewan M.

I have 8-9 Years’ experience in Customer Service / Customer Support / Business Development Executive / Call Center / Airbnb / Dropshipping / B2B Marketing / Emailing Marketing / Email Handling / Telemarketing / Cold Calling / Sales & Marketing with retail industry with proven strengths in customer service, sales, and negotiations. Demonstrated skills in marketing, advertising, strategic planning and promoting the products. Also, I am in the experience of: AMAZON FBA / AMAZON SELLER CENTRAL, EBAY, WALMART, ALI EXPRESS, & SEARS. Mostly, In these portals, I am working as a Senior Virtual Assistant & my responsibilities are: 1). Handling email on their portal of the buyer. 2). Faster Response to any inquiry within the deadline time. 3). Issuing the label to return the item. 4). Update the excel sheet of replacement. 5). Maintaining the negative reviews. 6). Managing the Return & Refund. 7). Working progress updating on the daily basis. 8). Handling buyer over the phone call. 9). Live Chat / Web Chat. 10) Contact the supplier for the stock purpose & for tracking information. 11). Re-shipment sending if wrong/defective item received by the buyer. 12). Manage Inventory / Inventory Planning. 13). Manage Listing. 14). Manage Orders. 15). Manage Chargeback claims. 16). Manage Feeback with negative reviews. 17). Amazon Matrix I'm very good at scheduling, data presentation, email handling, web research and customer service. That's what I'm doing in my current job. I like people, I'm patient and attentive to details, and it makes me an excellent company's representative and a conversable team worker. If Interested then let's talk about your project.