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$4 USD / hour
Flag of PHILIPPINES
san fernando, philippines
$4 USD / hour
It's currently 4:56 PM here
Joined August 15, 2020
0 Recommendations

Jiezel J.

@Jheijhei07

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$4 USD / hour
Flag of PHILIPPINES
san fernando, philippines
$4 USD / hour
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Customer Service Representative/Transcriber

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

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Experience

Transcriber

Verbit.Ai
Aug 2020 - Present
Understanding client specifications and noting any formatting or notation requests prior to completing the transcription. Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies. Adhering to all confidential guidelines and respecting sensitive information.

Customer Service Representative

Sitel
Aug 2017 - Mar 2019 (1 year, 7 months)
Serves customers by providing product and service information and resolving product and service problems. Opens customer accounts by recording account information Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments.

Education

Bachelor of Elementary Education

Pampanga Agricultural College, Philippines 2008 - 2010
(2 years)

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