Customer Support and Order Management Specialist for GourmetFoodStore.com

JOB DESCRIPTION: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a customer support and order management specialist for [login to view URL] in a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Some of your primary responsibilities include: • Answering the phone and taking phone orders from customers • Answering questions customers may have regarding our products and usage • Addressing problems with orders and customer complaints • Managing the flow of orders through the fulfillment process • Importing orders from 3rd party sites into our system • Adding new products to our website • Processing end of day invoices and shipping invoices • Requesting adjustments from suppliers for overcharging on products • Processing claims with FedEx for miss shipments • Additional support tasks as required JOB REQUIREMENTS / REQUIRED SKILLS: • You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure. • This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day. • High speed internet must be available where you will work, with a minimum of 5 Meg upload speed and 20 Meg download speed. • You must be fluent with speaking, reading and writing English, as you will be doing this constantly. • You need to have a basic understanding of and have Microsoft Word, Excel and Outlook applications WORKING HOURS: • January through approximately November 10 you need to be available to work Monday – Friday, 11:00 am – 8:00 pm eastern United States time, 1 hour break. • From November 10 through December 31 you need to be available to work 11:00 am – 9:00 pm eastern US time, 1 hour break. Additionally, you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays during this period. HOW TO APPLY: Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English. An over the phone interview will be scheduled for selected candidates.