Asterisk-supported contact center

Long Term Project Seeking to hire a set of programmers able to build an Asterisk-based hosted contact center. We suggest to undertake this app on three steps based on a combination of Trixbox, SugarCRM and Vicidial with similar capabilities as Fonality does. Some IVR interaction based on Cepstral or similar will be looked into in the near future. This is a long term project which require technical expertise in the subject matter along with a high level of dedication and professionalism. A predictive dialing for SFA and an ACD software for inbound are obviously part of the CRM equation. This is basically an Asterisk-LAMP project, with PostgreSQL replacing mySQL as the backend DB of choice. It´ll require having a GUI added to it for order setting, account lookup and provisioning. Some of the general features may include Full-blown iPBX functionality Voicemail (and voicemail 2 email) Call return Call forwarding Call bringing Conference - three-way calling ANI recognition via a built-in Caller ID Message on hold Monitoring (On-the-fly and barge) PSTN fallback Pay-per-calling Calling cards setting Bidders must have prior experience building similar VoIP projects. Time is of the essence, so professional coders are encourage to bid. We´ll be looking for those programmers able to put an experience team-reasonable quote-accesability-delivery time component over the table. Payment will be done through GAF escrow system. PROFESSIONALISM IS A MUST Sorry, "Go-alone" programmers won´t be considered