I AM ROSALINA MALABED 33 years of age and I am working in a call center industry for 2 years as a customer service representative and 6 months as a collection specialist. As a Customer Representative, we handle customer inquiries, complaints, billing question, payment extension/ service request. Calm angry customer, repair trust and locate resources for problem resolution and design best option solutions. I am working also as a Telemarketer for the insurance company and Tax company for 6 months and Working as a Data entry also