carry out the full scope of a
Statistical Process Control procedure, on a real-world business process of their own choosing. The
assignment, and the deliverable report, comprise the following parts.
-Process: Describe a business and a business process you have chosen for this assignment. You can use
ideas from the examples covered in class or the end-of-chapter problems. Be sure that you can gain
thorough knowledge of the process and that you have access for data collection through observation or
by taking measurements.
-CTQ: Describe a critical-to-quality characteristic of the output of the process, which could be either a
-product or a service. Explain why such characteristic is critical, in your judgement. [10 marks]
-SPC Type: Inform and justify your selection of an appropriate SPC type for controlling the CTQ of your
choice.
-Data: Collect appropriate sample data for the CTQ variable or attribute, as well as the sampling plan you
have adopted. Depict your data in a tabular form. [
-Analysis: Calculate SPC parameters, and construct the control chart(s) by plotting. Represent you
sample data on the charts.
-Conclusion: Discuss the control charts you have constructed and draw conclusions with respect to
process stability.
-Recommendations: Given the state of the process, which you have investigated, what improvement
recommendations you can offer to the process owner or operator?
Style: Your report must be prepared per APA format, be concise, business-like, proof-read and to the
point. Excluding cover sheet, your paper should not exceed 5 pages. A penalty of two marks will apply
for every additional page. Additional penalties will apply for grammatical or spelling errors.
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