Field Service Technician

Job Summary This role exists to travel to customer sites in order to troubleshoot and repair hardware issues with HP customers. The Field Service Technician will perform diagnostic tests, clean, repair, replace parts and components, and maintain parts and supply inventory. Duties and Responsibilities Some responsibilities may include but are not limited to: Replace tattoo motherboard, LCD screens, keyboards, SSD/HDD cards, power supplies, fans and touchpads Run diagnostics tests to understand why the Operating System (OS) is not responding to system error 90B Travel to customer sites, investigate customer complaints, and resolve problems Perform preventative maintenance and repair services on HP equipment by analyzing system problems, troubleshooting, ordering and gathering components and parts, completing installation and performing tests Maintain positive working relationships with customers Document service and installation actions by entering information and completing reports Required KSAOs Mechanically inclined with knowledge of of troubleshooting and performing physical repair of computers and their respective components Excellent customer service skills Strong communication skills Adept problem solving abilities Experience with Microsoft, LInux, HP Interface a bonus, LAN, Systems Engineering principles Education & Experience A minimum of of 2 - 3 years of experience in a similar role A+ CompTIA Certification SDWN17 HP PC Service Qualification a huge bonus Physical Requirements Ability to stand for long periods of time if necessary Ability to lift up to 50lbs Other Requirements All candidates must have access to reliable transportation to travel to customer sites Candidates must agree to submit to a criminal record background and drug test