Custoner service enhancement

Hey, Myself Puneet with 9 years of experience in IT Industry, i worked in multiple technology stack and given technical support to various clients and here is my expertise as : Operating System : Linux, Windows, CentOS Middleware Administrator : Oracle Weblogic Server, IBM WebSphere Tools Knowledge : Zabbix, Splunk & Dynatrace Programming Knowledge : Shell Scripting Communicators : Skype, TEAMS, Zoom, Slack Ticketing tools : JIRA, Zendesk Softwares : Microsoft Office (Word/Excel/Powerpoint/Visio) Expert in implementing automations for various critical clients to reduce manual efforts using Shell scripting, Performing monitoring solution, Automated Deployment etc. Based on knowledge I have introduced various processes in Project related to Incident/Change/Problem and various other processes which helped in improving project stability and higher SLA. I am troubleshooting expert with deep dive knowledge on all the above stack. My skills are not limited as I am willing to undergo any training that's necessary to improve and do my tasks better, I can work under minimal supervision even under pressure. I am easy to work with and I have a flexible schedule that can adjust to your preference. Looking forward to work with you! Thanks.