OTRS expert wanted

Hi, My name is Jesús Neumann, I am an OTRS, ITIL, ITSM and Help Desk expert consultant., I have more than 7 years of experience in all types of industries. I worked in OTRS for 5 years as a senior consultant. I have an ITIL certification and +50 projects of experience around the world doing implementations including; project management, conceptual design, installation, configuration, process design, optimization, upgrades, best practices, migrations and trainings, I can send you my resume so you can see the details of customers and projects. I will be happy to help you in your project, we can have a conference call so you can give me more details of the project in order to define the length of the project, and of course I can explain to you my experiences and I can show you what I’ve don with my customers My answers to your questions: - your possible dates to present your OTRS We can schedule to talk on wednesday or friday this week. - your average amount of tickets arriving per day I've done all kinds of implementations, from customers with more than 100,000 tickets per month to customers only handling around 200-500. Normally medium sized customers handle around 5,000-10,000 monthly. - your business areas in which you use OTRS to support you OTRS can handle request from all the departments, I've done not only IT but HR, Finance, Facilities, etc. - your automation steps you have done with OTRS Creation, additional fields, fetching, autoresponse, auto assignment...