IBM Mail Server like Domino \ Verse client:.
• Domino Server Architecture
• Mail hub/Directory hub/Global smtp servers - monitor and check availability
• Monitor smtp queues via notes client
• Monitor Service Desk ticket queues - escalate critical issues
• Monitor MessageLabs
• Monitor Smartcloud connectivity
• Monitor Smartcloud mail flow
• Account suspension and unsuspension (firings, etc.)
• Message tracking and troubleshooting routing – message labs access – header of a message
• Wiping a device – from smart cloud
• Emergency message removal from a database - -
• Troubleshoot mobile device connectivity
• SMTP Relay – three servers – may need to be reset or troubleshooting
• Creating Mailbox/ Archiving/ Deletion
• IBM Verse client issues
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