Dear,
My name is Igor Ivanovic, I am an IT professional from Montenegro. I have more than six years of experience in IT support and IT administration.
Task like this is my everyday routine. I was part of help desk team for 5 years and 3 of those years as a help desk team leader.
We can do this with team viewer in 10 minutes. I can write for you a short manual if you want.
Best regards,
Igor Ivanovic