Multi database connection php project jobs

I am seeking an experienced PCB designer to create a functional prototype design of a multilayer PCB primarily composed of analog components. The main aim is to validate the functionality of the design. Key Tasks and Responsibilities: - PCB Design and testing: The prototype's design should allow for rigorous testing of its functionality. - Component selection: Predominantly analog components will be used in the design. - Creating documentation: Comprehensive documentation must be provided detailing the logic behind the selection and arrangement of components. Ideal Experience and Skills: - Previous experience in multilayer PCB projects - Confident and competent working with analog components - Proficiency in PCB design and prototyping software - Strong knowledge in testing me...

Dear Mr. Mohsin, Task: Draw the ELV (Electrical, Low Voltage) shop drawing for the hypermarket project as per the architect's CAD file and the comments we have discussed previously. Project Details: The hypermarket consists of 2 floors: Ground floor: Hypermarket & offices First floor: Store The ELV shop drawing should cover the following systems: - CCTV - Network (Data & Phone) - Sound system (Announcement system with multi-zones) - Door Access - Wi-Fi APs - Server Room

You will need to visit and search for the following categories. Drainage Glazing repair Appliance repair Plumber Electrician Roofer Use the postcode W2 4DP After you have the search results You will need to open a google sheet and have the following categories Name of Business Website (you will need to find this either from checkatrade or google if you use google do not put LTD on the end) Companies house link for each business use this link The task is to complete 500 companies - please bid knowing this and only bid if you read the brief and understand it

I have a Joomla website that needs optimization. It's currently displaying Database connection and Internal server errors which I haven't experienced before. I have not made any recent changes to either the website or server configuration before these errors started occurring. I'm primarily aiming to increase the speed of the website. Therefore, I need someone who is experienced in Joomla website optimization, particularly in resolving internal server errors and database connection issues. Knowledge in enhancing website speed while ensuring its stable performance is crucial. Your expertise in Joomla is a must, as I would like these issues resolved promptly without any unintended consequences.

I'm looking for a video editor who can handle a diverse range of video types. My project includes editing wedding videos, documentary videos, and social media videos, all up to a length of 10-15 minutes each. I'm particularly interested in a cinematic editing style, so a good understanding of how to create a cinematic look and feel in videos is crucial. Key requirements: - Proficient in editing wedding videos, documentary videos, and social media videos - Experience in long-form video editing (10-15 minutes) - Adept at creating a cinematic editing style - Strong portfolio showcasing similar work If you have a solid experience in video editing and can deliver on a diverse range of video types, I'd love to hear from you.

I am looking for a proficient software developer capable of creating a coding software that supports Python, Java, and C++. Unfortunately, I am unsure of specific features desired and the main purpose of the software at this t...this time. This creates an opportunity for a creative software developer with experience in these programming languages. Ideal skills and experience: - Proficient in Python, Java, and C++ - Experience in creating coding softwares - Ability to suggest and implement features to enhance user experience - Creativity, problem-solving skills and an open mind to take on a project with some unspecified parameters. The key to this project will be our ability to communicate efficiently and effectively, ensuring we can continually align on my evolving vision ...

I'm in need of a sophisticated and luxurious logo design that can effectively represent my brand across various platforms. Key Requirements: - The logo should exude an elegant and luxurious aesthetic, appealing to both adult and child audiences. - It needs to be versatile, working well on both digital and print marketing materials, as well as my website. Ideal Sk...platforms. Key Requirements: - The logo should exude an elegant and luxurious aesthetic, appealing to both adult and child audiences. - It needs to be versatile, working well on both digital and print marketing materials, as well as my website. Ideal Skills: - Strong experience in minimalist design. - Background in creating versatile brand identities. - Previous work with logos that appeal to multi-generati...

I'm looking for a web developer to create a multi-faceted e-commerce site allowing the sale of both physical and digital products. Requirements: - Develop a user-friendly e-commerce website that lists and categorizes our products well. - Implement a secure payment gateway with options for Credit/Debit cards and UPI. - Ensure the website is responsive and optimized for mobile usage. - Implement a robust back-end system for order processing and inventory management. - Incorporate SEO best practices for better visibility. In your application, please provide examples of your past e-commerce website work and include a detailed description of your approach to this project.

I'm on the lookout for a versatile freelancer who can assist me in several areas. The primary goal of the project is to expand my business and improve its overall performance. The primary goal of this project is to increase the performance of my business, so the freelancer who takes on this role should be proactive, dedicated, and able to multitask effectively.

...looking for a skilled developer to add a small module to my existing app built with PHP. The main functionality of the module will be user registration, excel upload, and assigning packages. Key Requirements: - Develop a user registration system: The module should collect the following user information: Name, Email address, Phone number, password, course, batch. - Implement an excel upload feature: Users should be able to upload excel files select of course and batch - Enable package assignment: The module should allow for the assignment of packages to users. while user registration or excel upload Ideal Skills and Experience: - Proficient in PHP: As the app is built on this platform, a strong expertise in PHP is essential. - Experience in user registration system...

...PROBLEM STATEMENT Due to missing connection to database, the website on clients local machine is generating errors thus preventing development. SOLUTION: Create a replica of RDS production server (to be called "dev") on AWS, that can be used for development on local environment and for staging testing later on. CONTRACTORS ANTICIPATED TASKS (high level) 1. Take backup of production database on AWS 2. Create new RDS instance (server) using the backup and restore the backup. 3. Configure and verify the network settings to make connections over internet. 4. Test connection of new dev database with web application on local environment. DELIVERABLES 1. Demo showing the website on local environment working with new "dev" database...

I'm currently experiencing database connection errors on my Wordpress website. Key Requirements: - Fix database connection errors causing website load problems - Ensure the website is running smoothly and all features are fully functional - Full access to the website's hosting account and database for troubleshooting - Clear and timely communication using instant messaging for updates and feedback Ideal Skills and Experience: - Proven experience in resolving database connection errors on Wordpress websites - Strong understanding of database management and troubleshooting in Wordpress - Excellent problem-solving skills and ability to work efficiently - Previous experience in instant messaging for client communication is a...

...revenue and web traffic of the website. Website URL: Key requirements: - The focus of this project is on increasing website traffic and ultimately improving its revenue. - Experience with guest posting and utilizing news aggregators such as Alltop and others is highly beneficial. - An understanding of SEO, both in the context of guest posting and news aggregators, would be an added advantage. - A proven track record of driving revenue through web traffic is a major plus. - Weekly and monthly work report is mandatory. It's important that the freelancer applying for this project has a strategic approach towards driving traffic and understands the connection between increased traffic and revenue. They should also be able to demonstrate a clear understanding o...

I'm looking for a professional Flask and Python developer to help me implement a user management system for my website. The user management system should have Social Media login integration. Additionally, I would like the selected developer to set up a payment gateway and a MySQL database. Ideal Skills: - Proficient in Flask and Python - Experience in implementing user management systems with social media login integration - Proficient in setting up payment gateways - Proficient in working with MySQL databases

...for calls - calls to connect will vary day by day. Must be very responsive via messages. 3. You will manage the workload on your own time, set your own hours outside of key meetings which you need to attend. 4. Meet and complete all tasks on time with a high degree of quality. 5. Develop a sense of urgency must respond to all messages / calls immediately. 6. Understands how to prioritize and multi-task where appropriate. 7. Workload varies from week to week, need to be available to support as needed up to 30-40+ hour depending on the number of priorities for the week. In your bid, please include clearly and simply: 1. What free tools you will use to make calls in the US - there are many you can google and figure out. It must be working BEFORE you place your bid, and you ...

I'm seeking a professional who can assist with the setup of my SonicWall 270W firewall in my home network. Key Requirements: - Installation and configuration of the SonicWall firewall - Three LAN...network security best practices - Ensuring seamless network connectivity post-installation Ideal Candidates: - Previous experience with SonicWall firewall setup - Strong understanding of network security principles - Ability to handle a variety of devices and ensure their secure connection to the network - Proficiency in troubleshooting network-related issues and devices. Your proposal should include a clear outline of the steps you plan to take, as well as an estimate of the time needed to complete the project. Please feel free to reach out with any questions or if you ne...

I'm seeking a skilled and creative social media marketer and manager to spearhead a multi-month the promotion of my upcoming children's book for kids 5-8 years of age to be published mid September, 2024 on Amazon. You'll be working alongside my illustrator to curate and manage content for various social media platforms with a focus on Facebook, Instagram, Twitter, YouTube, TikTok, and Pinterest. Key Responsibilities: - Collaborate with my illustrator to create engaging and visually appealing content - Develop a social media strategy tailored to each platform - Manage day-to-day social media operations - Implement a pre-order campaign in August to boost visibility and anticipation for the book in mid-September - Create and manage ad campaigns across multiple platforms...

...should be 3D in design, representing innovation and professionalism, while incorporating both the letter "B" and technology-related symbols. Key Requirements: - 3D Logo Design: The logo should be strikingly 3D in design, reflecting a modern and innovative approach. - Incorporating "B" and Technology: The logo must cleverly integrate the letter "B" and technology-related symbols to establish the connection with software development. The feel and look: - Professional: The logo should exhibit a professional look and feel, reflecting the seriousness and reliability of a software company. - Innovative: It should also evoke innovation and cutting-edge technology, as we're striving to be at the forefront of the industry. Color Palette: The choice o...

Senior Developer wanted with skills in Woocommerce | Wordpress. Must have real coding knowledge not just a plugin expert. To build custom plugins and modify existing ones.

I need an API/Make expert to troubleshoot setting up a connection to Booqable booking software. I've got it working on Postman but I can't translate it to Make. For security I don't want to hand out API keys to everything so I'd like someone who can assist live using TeamViewer on my Windows Desktop. (I understand you'll need at least one API key). I'm available anytime for the next 6 hours. Here is the call I'm trying to make: { "data": { "id": "ceaf2118-8a5b-4f96-9ba2-08b812c54876", "type": "properties", "attributes": { "value": "leeroy4"} } }

...refer them to there property owners for more information about availabilities and to schedule a tour of the properties. *** The hours for this remote job are flexible and you’re required to work for just a minimum of 3-4 hours daily for 5 days a week and your pay will be issued on a biweekly basis which is $1000. **** This job requires you to be computer literate, have a high speed internet connection with a laptop or a computer to work with **** There are also benefits and perks for this remote job which offers paid time off, weekends off, bonuses and also offers flexible work arrangements....

...seeking a skilled macOS developer to create an application that assists iPhone users with device management tasks such as entering recovery mode, restoring firmware, downloading firmware, entering DFU mode, and installing manual firmware. The ideal candidate will have experience with the latest macOS development tools and technologies, including SwiftUI, Combine, and Core ML. Key aspects of the project: - The application should be compatible with macOS - The primary goal of this app is to increase the functionality of device management for iPhone users. - The application should assist users with entering recovery mode, restoring firmware, and downloading files - Please provide examples of your past work that demonstrate your programming abilities Tasks: - Develop the User Inter...

I'm looking for an experienced web developer to create a classic and elegant online casino website. The key features of the website will inclu...integration: The website needs to support a variety of payment methods, specifically Credit/Debit Cards, Cryptocurrency, E-wallets, and local payment systems. The integration should be secure, seamless and user-friendly. The ideal freelancer for this project should have a strong background in web development, particularly in building casino websites. A good understanding of gaming software and payment system integration is crucial. A keen eye for design, specifically for creating a classic and elegant interface, will be highly valued. This project needs a professional who can deliver a top-notch, secure and visually appealing o...

I'm in need of a seasoned IT professional who can set up a Windows-based VPN server for my company. The primary purpose of this server is to allow our employees to access the company's resources securely from remote locations, which is currently a pressing need for us. Key Requirements: - Configuration of a VPN server on Windows OS - Setting up a secure connection for remote employees - Allowing simultaneous connection for a small user base (1-10 users) Ideal Skills and Experience: - Proficiency in Windows OS - Hands-on experience with VPN server configuration - Knowledge of network security best practices - Prior experience with remote access solutions Your expertise will play a crucial role in enhancing the security and efficiency of our remote work setup. Loo...

I have been doing online business for more than five years. The 2023 revenue is $4.5 millions. I'm on the hunt for a professional high ticket sales closer with an in-depth understanding of the e-commerce industry. I'm launching an online school focusing on teaching individuals how to build successful multi-million-dollar e-commerce businesses. My target audience is motivated individuals eager to learn the e-commerce ropes and willing to invest in high-level education. Key Responsibilities: - Convert interested prospects into students - Possess persuasive consulting services skills - Foster relationships with potential clients Ideal Skills and Experience: - In-depth knowledge of the e-commerce industry - Proven track record in high ticket sales - Expertise in consult...

I am in need of a technophile with expertise in Microsoft Access databases. Your task will involve: - Populating my database with customer data which includes names, addresses, phone numbers, organisation affiliations, and details of last interactions. - Inputting sales transactions data which include dates, product names, and prices. The ideal freelancer should demonstrate an adept understanding of database management, particularly Microsoft Access, and be able to accurately input data with keen attention to details. Efficiency, accuracy and attention to detail will be paramount for this project.

...for calls - calls to connect will vary day by day. Must be very responsive via messages. 3. You will manage the workload on your own time, set your own hours outside of key meetings which you need to attend. 4. Meet and complete all tasks on time with a high degree of quality. 5. Develop a sense of urgency must respond to all messages / calls immediately. 6. Understands how to prioritize and multi-task where appropriate. 7. Workload varies from week to week, need to be available to support as needed up to 30-40+ hour depending on the number of priorities for the week. In your bid, please include clearly and simply: 1. What free tools you will use to make calls in the US - there are many you can google and figure out. It must be working BEFORE you place your bid, and you ...

We are seeking a talented AI expert to urgently develop a sophisticated multi-modal sentiment analysis and emotion recognition system. This system aims to analyze and understand human emotions expressed through various modalities, including text, images, and audio. The primary objectives of this urgent project include: 1. Multi-Modal Data Integration: Develop algorithms to effectively fuse information from text, images, and audio sources to capture the holistic context of emotional expression. 2. Text Analysis: Implement state-of-the-art NLP techniques to extract sentiment and emotion from textual data. This involves sentiment polarity detection, emotion classification, and fine-grained sentiment analysis. 3. Image Analysis: Utilize deep learning architectures such...

I'm looking for a skilled developer to upgrade my site from PHP 7 to PHP 8.2. The current site has: - User registration and login functionality The site is built on Custom PHP, without the use of any specific frameworks or CMS. The ideal freelancer would have: - Strong experience with PHP - Previous experience with upgrading codebases from PHP 7 to PHP 8.2 - Familiarity with Custom PHP coding Please note that the client did not specify custom plugins or modules that need updating. However, it's important to anticipate and address any issues that may arise during the upgrade process. The selected freelancer should be able to identify and resolve any potential conflicts with the existing site's functionality.

Looking for someone with advanced skills in Excel and PDF interactivity who can transform a multi-sheet excel document into an editable PDF, while maintaining its ability to be converted back into an excel document. The purpose of this conversion is to enhance collaboration, hence the PDF should feature: - Interactive input fields that can be edited. - Checkbox and/or radio button functionalities. Also looking to add our company logo in the header and company info (addresses, phone numbers etc) in the footer. The ideal freelancer would not only support this conversion, but also maintain the original formatting to protect the sanctity of the document. Previous experience in similar work would be advantageous. Looking forward to your proposals!

The goal is to develop a “media gateway” device able to receive a panoramic video from 2 cameras (for wider field of view) in RTSP/RTMP format and produce “professional-like” broadcast video to OBS to be further mixed, add graphics and etc and late streamed to Youtube (RTMP). To do so, the system will be able to crop the original panoramic video in a way that “follows the action” and simulates the panning movement. This production needs to be fully automatic, with no human intervention beyond activating / deactivating the stream and calibration to the field. Example of open source program:

I am in search of an audio expert who can efficiently link a range of my audio devices. The devices in question, namely speakers and amplifiers, rely on a wired connection and are in quantity of over seven. Therefore, experience in linking several wired home audio devices is a must. Preferred skills and qualifications include: - Strong knowledge of various home audio devices, especially speakers and amplifiers - Thorough understanding in wired connectivity - Proven abilities to work with an extensive audio system - Detail-oriented with an ability to troubleshoot issues The goal is a seamless, well-connected home audio system that guarantees a high-quality sound production. Please bid, ensuring you've taken into account all system components and their specific requirements.

I have a document with the specifications of webservices. I need with php consume this webservices and get responses and save some information in my database

I have a multi-story building project that requires an experienced structural engineer. Your primary task would be to evaluate the necessity of central RC columns in the building by checking the load distribution from the provided load calculation sheets. Key responsibilities: - Evaluate the need for central RC columns in a multi-story building - Thoroughly analyze the provided load calculation sheets for structural integrity - Provide alternative design solutions if necessary Ideal skills for this job would include: - Professional experience in structural engineering, especially for multi-story buildings - Expertise in evaluating load distribution and structural integrity - Ability to provide alternative design solutions based on your analysis Your work will...

I'm seeking to develop a social networkin...Messaging: A platform for private communication among users. - User Profiles: Allows users to create personalized detail-oriented profiles. - News Feed: Display of content dependent on user's actions and friends' activity. - Chat: Enables real-time communication. - Video Streaming: Option for live broadcasts and video sharing. - Marketplace -login/register Ideal candidates will have experience in multi-platform app development with an emphasis on social networking apps, and impeccable knowledge in implementing messaging, chat, news feed, video streaming, and user profile creation capabilities is essential. Other skills such as proficiency in Firebase for back-end processing and a good understanding of UX/UI design principl...

Project Name: Personalized News Dashboard Overview: This project involves creating a Personalized News Dashboard that aggregates news from various sources and uses machine learning to curate content based on user preferences. The dashboard will feature an AI-driven recommendation system that not only presents news articles but also provides analytical insights into trending topics and sentiment analysis of news content. Objectives: Main Goal: Develop a web application that personalizes news content for users based on their reading habits and preferences. Secondary Goals: Implement data visualization features to display trends and sentiment analysis of news articles. Minimum Requirements: Content Aggregator: Develop a system that pulls news data from various APIs or web scra...

The task at hand is to upgrade the PHP version of my content management system from 7.2 to 8.1. I have been using a PHP without any frameworks, and I'd like to keep it this way. I'm seeking a skilled developer well-versed in PHP and experienced in operations without frameworks. Your responsibilities will include: - Studying the existing PHP code - Carrying out the necessary modification for smooth running on PHP 8.1 without any performance degradation. - Testing and debugging post upgrade to ensure seamless system operation Please note, I need this work completed within 7 - 15 days.

I'm looking for a Python app that can simplify the process of video uploading across several social media platforms. The app should s...be able to use API Keys of these platforms for a particular user, and upload each content to social media platforms using a single video file. Key requirements include: - Ability to upload videos to multiple social media platforms simultaneously - No UI is required, only python code is required. - Error handling and reporting for successful uploads and potential issues Ideal skills for this project include: - Proficiency in Python programming, especially in developing applications that interact with APIs - Prior experience in working on social media integration projects - A solid understanding of video and media upload processes would be an a...

I'm in need of a mechanical drawing takeoff professional who can focus on the equipment layout assessment for an HVAC project. Key Tasks: - Provide detailed metal duct layout and takeoff - Detail dimensions and lengths of ductwork - Identify connection points and necessary fittings - Specify material and gauge requirements for the ductwork This project requires someone with a deep understanding of HVAC systems and experience with creating detailed equipment layouts. Your work will be critical in ensuring the efficient and cost-effective operation of the HVAC system.

...work on promotional videos for my multi-platform social media strategy. Odia Speaking Freelancer is better. Key Details: - I require videos to be suitable for Facebook, Instagram, and YouTube. - Videos should be 1-3 minutes in length. - The overall video style should be energetic and bold, so a good understanding of editing techniques that suit this theme is essential. Ideal Skills and Experience: - Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro) - Previous experience in creating and optimizing videos for different social media platforms is highly desirable. - Understanding of the energetic and bold video editing style would be a major plus. - A good eye for detail and strong communication skills are also crucial for this project. If you h...

We are a call center and we are looking for a remote Portuguese phone operator for a back office/sale job . Part-time or full time. Working hours are Portugal day hours. It needs to be native level, with a pc, good internet connection, good headset and a quite place where to work. We pay 3$ fix + bonus. Bid with 10$ hours (test period). Please write a couple of line of your self or better send a CV. Thank you

I'm in need of a PHP developer to assist with resolving a specific issue within my code, and also adjust some functionality related to user balances and payment processing. - The issue is isolated to a certain part of the codebase. I have a video that comprehensively explains the problem, saving you time on debugging and troubleshooting. - The main issue at hand involves the necessity of adjusting user balances and funds for payments. This requires a high level of precision and understanding of PHP functionality. Ideal candidates should have: - Proficient in PHP and associated technologies. - Strong problem-solving skills to address the issue quickly. - Experience in user balance management and payment systems is highly desirable.

I am in need of a skilled contractor can decompile Fermworks software, bypass, and integrate with working with the LabView 2019. Labview is activated already, Fermworks not, although not sure how well Labview is activated. The Unicorn 5.31 software is activated, but its not recognizing the machine, so need networkin...although not sure how well Labview is activated. The Unicorn 5.31 software is activated, but its not recognizing the machine, so need networking or driver fix fir this. Key Requirements: *Experience in using a decompiler like x64dbg or similar tools. • Familiarity with desktop-based software. • Must be able to complete the process without the need for additional purchases. *Teamviewer, Anydesk connection Skills Required C Programming C++ Programming Rev...

...should include features that enable swift and secure communication. - Maintenance Tracking: A maintenance tracking system is essential for both tenants and property managers. I would like the software to have a feature that tracks and manages maintenance requests. Platform and User Role Requirements: - Platforms: The ideal candidate should be proficient in web-based application development. - Multi-user Roles: The software should support different user roles. These include tenants, landlords, and administrators. Each role will have its defined level of access and functionality. Skills and Experience: - Proficient in web-based software development. - Prior experience in property management software is a plus. - Understanding of secure and efficient communication systems. - Abili...

...experienced individual to fill the role of Database Architect/Lead Developer specializing in Netezza and Oracle databases. The ideal candidate will be responsible for designing, implementing, and maintaining database solutions that meet the needs of our organization. This role requires strong technical expertise in both Netezza and Oracle platforms, as well as leadership capabilities to guide a team of developers. Responsibilities  Design and implement efficient database solutions for our organization, leveraging Netezza and Oracle technologies.  Lead a team of developers in the implementation and maintenance of database systems.  Collaborate with other stakeholders to gather requirements and define database architecture to meet business needs.  O...

I'm looking for someone with advanced experience in Zoho CRM and programming skills in Deluge to help create a set of custom applications. These apps will be connected to AI tools like Chat GPT and Google Gemeni. I want to hire someone for the next 12 months as a general support. We will pay a minimum of USD 50 with projects ranging up to U...Extensive experience programming in Deluge. - Proficiency in building custom applications for Zoho CRM. - Prior experience integrating CRM systems with AI tools. - A good understanding of workflow automation and custom reporting. To be considered, tell me what you have done so far in this space and let me know what your hourly rate would be. Your role would be pivotal in ensuring a seamless connection between Zoho CRM and these cutting...

I'm in urgent need of a PHP expert to assist in creating (or finish the unfinish project attach ) a server-side application that will use Google Drive API, Google Calendar API, and/or Google Contacts API. The main priority is to implement user sign-in functionality for the application to ensure secure access and authentication for users. Key Requirements: - Seamless integration of Google Drive API, Google Calendar API, and/or Google Contacts API into a PHP worker application. - Implementation of user sign-in features to authenticate users and provide secure access to the application. - Priority on the ability to upload files using Google Drive API. The ideal freelancer must have: - Proficiency in PHP and experience with server-side applications. - Expert...

I'm in need of a Laravel developer who's well-versed in setting up thermal printers, specifically Model A, to integrate wi...specifically Model A, to integrate with my Laravel application. The primary function I'm looking for is to enable this system for printing receipts. - Setup Model A thermal printer with Laravel - Enable printing receipts in the application It's important that the Laravel application specifically supports: - Thermal printer Model A - Printing of receipts - Single language, English (no need for multi-language support) Successful candidates should have: - Experience in Laravel application development - Proficiency with setting up thermal printers - Knowledge in working with printing functions in Laravel - Ability to optimize printing perfor...

I am in need of a skilled professional who can help me install OpenStack on an Ubuntu server. Specifically, I am looking for support in setting up a multi-node (1-5 nodes) OpenStack environment. The primary purpose of this cloud will be for development and testing. Ideal skills and experience for this job include: - Expertise in working with OpenStack - Proficiency in setting up and configuring multi-node environments - Strong understanding of Ubuntu server systems - Ability to optimize the setup for development and testing purposes. - Ability to create Windows and Linux images to build VMs - Fault-tolerant control plane

As discussed in chat and outlined in the provided document, excluding referrals, support ticket and reports