Hey,
In response to Q1, I will develop a robust strategy for the Omni-Health e-commerce department, aligning with the pillars of Winning with People, Winning with Guests, and Winning with Retail Excellence. This strategy will emphasize enhancing the guest experience, streamlining stakeholder management, driving telesales, and achieving cost savings. By focusing on these key areas, we can create a holistic approach to elevate sales and engagement.
For Q2, I will conduct a thorough analysis of the after-call evaluation performance, identifying pain points and opportunities for improvement. Additionally, I will delve into the Top Call Drivers (TCDs) to devise automated solutions that reduce flow and increase efficiency, ultimately contributing to higher sales conversion rates.
Q3 will see the development of a solid action plan to achieve the ambitious goal of 100 Mil SAR in Telesales by 2024. This plan will address agent motivation, engagement, and order creation on behalf of guests. By addressing pain points and providing actionable steps, we can align the team toward achieving this target.
Moving to Q4, I will carefully review the home delivery performance of Riyadh and East regions in 2023. Through a detailed analysis,
My proficiency in PowerPoint will enable me to design visually appealing slides that effectively convey complex information, fostering understanding and motivation among the audience.
Best regards,
Zohaab