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Seeking customer service agent

We are a digital media company called Real Vision, the only video-on-demand platform for finance and investing. We produce and publish interviews with the world's sharpest investors, CIOs, fund managers, and economists to allow other investors to subscribe, view their long-form interviews, and hear unbiased information direct from the source. Real Vision is positioned to expand rapidly in the next year with current viewers in over 100 countries and new ventures scheduled to launch over the next 6 months. We have viewers of all age groups and professions and we require each and every one to be treated with top notch service.

Over the next 6 months we will be building out the capacity of our customer service to support the next phase of growth of Real Vision. During this 6-month period we intend to create full customer service internal guidelines, update our FAQ document, build feedback reports for internal business units, and create a digital help-desk with articles to assist our customers.

We are seeking a customer service agent who is familiar with Intercom and Trello. Our customer service is conducted through chat and email only. The right candidate will have flexible work hours that will allow them to work 5 days a week, including Saturday and Sunday, with 2 days off on weekdays of their choosing.

This will be an ongoing position that welcomes remote workers. Pay will start at $1200 per month with an annual review.

We seek a freelancer who has:

• Strong experience with digital customer service, preferably Intercom

• Comfort working with customers on tech issues on all devices and operating systems

• Respond in a chatty and friendly manner

• Experience with customer databases 40K+ in size

• Experience with customer service via email and chat

• Thorough understanding of database segmentation

• Owns an iOS device (preferable, as we have an iOS app)

• Can work at night hours EDT 3pm-3am, including Sat & Sun. This will allow you to pick 2 days off during the week.

• Is located in the Oceania region for a morning through evening schedule.

• Obsession with delivering the best customer experience available!

Skills: Customer Service, Telemarketing

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About the Employer:
( 0 reviews ) Bucuresti, Romania

Project ID: #15383990

30 freelancers are bidding on average $1190 for this job

jkaranm

Hi Future Client, Our business is to make your business effective, profitable, & [url removed, login to view] are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring kno More

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hirenbrahmbhatt2

Hello, Hope you are doing fine, I came across this job opening and found myself fit for this position as I got good experience of working on Customer service tasks. I am good in communication too. Relevant Skills an More

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3.2
bpo0995

I have a great experience in building database and customer services for over 7 years. I am a fast learner and love to play my role in helping my clients grow their business. Relevant Skills and Experience I have a gr More

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2.6
JSFL30

Hello. I would very much like to take on this project of yours for customer service as I make an excellent experienced customer service rep. My name is Jay. U.S. Citizen. (excellent communication) Relevant Skills and More

$1222 USD in 30 days
(1 Review)
2.8
navjake

I am thrilled to work on this project to share my way of customer service through chat and e-mail. I have knowledge in intercom integrated customer support which handles modern way of customer service Relevant Skills More

$833 USD in 20 days
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1.9
manaindia

I have been a Customer Support Manager (6 years) for a Help desk of an IT company which deals into the Construction Vertical. Relevant Skills and Experience I have worked on documentation, CRM implementation, Setti More

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1.4
dwid

Hello, I am working as a customer support agent (email + chat) for a Shopify based retail business for almost 2 years now, but am looking to move on as I feel like I could do bigger things. Relevant Skills and Experie More

$1200 USD in 30 days
(1 Review)
0.4
sanjibpaul91

Hi there, thank you very much for posting this job on [url removed, login to view] and let me have a chance to do this job for you. I can help you with simple task and get you excellent results. Relevant Skills and Experience I hav More

$1250 USD in 20 days
(0 Reviews)
0.0
tariqaslameu

I have experience of Live Chat and email support for [url removed, login to view] and [url removed, login to view] I am very ethical and professional when it comes to interact with clients. Relevant Skills More

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SteBarlow

Working hard to meet customer service expectations and needs. Relevant Skills and Experience Working to strict deadlines, working to fine details, all work completed under None Disclosure Proposed Milestones $1100 US More

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Adnamras

Hello, I have experience in customer support in Portuguese and Brazilian (Worked as an App Outlook Agent), and I'm familar with a lot of softwares, also have full availability. Let's speak Habilidades e Experiência R More

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tuhindo82

B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). Relevant Skills and Experience Website Management More

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lancer109

Hello, I am willing to work 5 days a week including Saturday and Sunday. I don’t reside in the oceania region but I can easily adapt to the required time zone without compromising focus and productivity. I have access More

$1200 USD in 2 days
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camillekrstn

Hi! I read your post for customer service representative. I believe I possess the qualities that you are seeking. I have work experience jn call center for 3 years. I worked as a chat customer support and customer serv More

$888 USD in 5 days
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MicahChernandez

I am a skilled customer service representative. Working 2 years with a retail and telecommunication company has a great impact with my skills with regards to providing excellent customer service.

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yourvirtualworld

We have experience using Intercom for management of leads and chat as well as Trello, Salesforce, Zoho CRM. Relevant Skills and Experience 8 yrs in the BPO industry doing project management. Proposed Milestones $1250 More

$1250 USD in 20 days
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Sidekics

Expert in Customer and I Can create, Train and manage our customer support team Relevant Skills and Experience Customer Service, customer support Proposed Milestones $1250 USD - 30 per month

$1250 USD in 20 days
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saminatariq25

I am a Zendesk Customer service provider. I can provide you with my services of Customers Support. I know Zendesk, Intercom, etc. Feel free to discuss further on the project. Relevant Skills and Experience Customer Se More

$1200 USD in 30 days
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TheTelemarketer

Hi there, I understand you're looking for a qualified candidate for Customer Service. We have hundreds of skilled staff available for you to hire right now. - You work with staff directly and pay as low as $ More

$1250 USD in 20 days
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0.0