Seeking customer service agent

Closed Posted 6 years ago Paid on delivery
Closed Paid on delivery

We are a digital media company called Real Vision, the only video-on-demand platform for finance and investing. We produce and publish interviews with the world's sharpest investors, CIOs, fund managers, and economists to allow other investors to subscribe, view their long-form interviews, and hear unbiased information direct from the source. Real Vision is positioned to expand rapidly in the next year with current viewers in over 100 countries and new ventures scheduled to launch over the next 6 months. We have viewers of all age groups and professions and we require each and every one to be treated with top notch service.

Over the next 6 months we will be building out the capacity of our customer service to support the next phase of growth of Real Vision. During this 6-month period we intend to create full customer service internal guidelines, update our FAQ document, build feedback reports for internal business units, and create a digital help-desk with articles to assist our customers.

We are seeking a customer service agent who is familiar with Intercom and Trello. Our customer service is conducted through chat and email only. The right candidate will have flexible work hours that will allow them to work 5 days a week, including Saturday and Sunday, with 2 days off on weekdays of their choosing.

This will be an ongoing position that welcomes remote workers. Pay will start at $1200 per month with an annual review.

We seek a freelancer who has:

• Strong experience with digital customer service, preferably Intercom

• Comfort working with customers on tech issues on all devices and operating systems

• Respond in a chatty and friendly manner

• Experience with customer databases 40K+ in size

• Experience with customer service via email and chat

• Thorough understanding of database segmentation

• Owns an iOS device (preferable, as we have an iOS app)

• Can work at night hours EDT 3pm-3am, including Sat & Sun. This will allow you to pick 2 days off during the week.

• Is located in the Oceania region for a morning through evening schedule.

• Obsession with delivering the best customer experience available!

Customer Service Telemarketing

Project ID: #15383990

About the project

28 proposals Remote project Active 6 years ago

28 freelancers are bidding on average $1185 for this job

saminatariq25

I am a Zendesk Customer service provider. I can provide you with my services of Customers Support. I know Zendesk, Intercom, etc. Feel free to discuss further on the project. Relevant Skills and Experience Customer Se More

$1200 USD in 30 days
(1 Review)
4.3
hirenbrahmbhatt2

Hello, Hope you are doing fine, I came across this job opening and found myself fit for this position as I got good experience of working on Customer service tasks. I am good in communication too. Relevant Skills an More

$1250 USD in 20 days
(8 Reviews)
3.2
bpo0995

I have a great experience in building database and customer services for over 7 years. I am a fast learner and love to play my role in helping my clients grow their business. Relevant Skills and Experience I have a gr More

$1250 USD in 20 days
(5 Reviews)
2.6
JSFL30

Hello. I would very much like to take on this project of yours for customer service as I make an excellent experienced customer service rep. My name is Jay. U.S. Citizen. (excellent communication) Relevant Skills and More

$1222 USD in 30 days
(1 Review)
2.7
navjake

I am thrilled to work on this project to share my way of customer service through chat and e-mail. I have knowledge in intercom integrated customer support which handles modern way of customer service Relevant Skills More

$833 USD in 20 days
(2 Reviews)
1.9
manaindia

I have been a Customer Support Manager (6 years) for a Help desk of an IT company which deals into the Construction Vertical. Relevant Skills and Experience I have worked on documentation, CRM implementation, Setti More

$1250 USD in 20 days
(2 Reviews)
1.3
dwid

Hello, I am working as a customer support agent (email + chat) for a Shopify based retail business for almost 2 years now, but am looking to move on as I feel like I could do bigger things. Relevant Skills and Experie More

$1200 USD in 30 days
(1 Review)
0.4
sanjibpaul91

Hi there, thank you very much for posting this job on Freelancer.com and let me have a chance to do this job for you. I can help you with simple task and get you excellent results. Relevant Skills and Experience I hav More

$1250 USD in 20 days
(0 Reviews)
0.0
vijayratiya

I have 5+ year experience of Help Desk support/remot support work and telemarketing with USA based client

$1200 USD in 30 days
(0 Reviews)
0.0
naniabap123

flexbile to the requirement Good hold on database & Networking

$1444 USD in 30 days
(0 Reviews)
0.0
kuku9555

Hello. I have more than 3 years of experience in customer support Industry. Currently, I am working with Google as a vendor for Google play and Google Pixel chat and email project. Relevant Skills and Experience 1 yea More

$1250 USD in 30 days
(0 Reviews)
0.0
sey030895

I am very chatty and I own a Ipad. I also have 4 years of customer service experience. I am perfect for the job. Relevant Skills and Experience Customer Service Proposed Milestones $1111 USD - After the task

$1111 USD in 20 days
(0 Reviews)
0.0
feloyd01

Hi ! I have a 2 and a half years experience in working as a Customer Service Representative and Technical Support Representative with both phone and Chat/Email modality. Relevant Skills and Experience 2 1/2 years CSR/ More

$755 USD in 10 days
(0 Reviews)
0.0
JohnWork5

A proposal has not yet been provided

$1111 USD in 30 days
(0 Reviews)
0.0
fernandomata

Hello, currently a 5 years experience on customer service skills, and most of that time was handling tech calls from mobile postpaid carriers and floor supervisor on the same campain. Relevant Skills and Experience Ca More

$1250 USD in 20 days
(0 Reviews)
0.0
yourvirtualworld

We have experience using Intercom for management of leads and chat as well as Trello, Salesforce, Zoho CRM. Relevant Skills and Experience 8 yrs in the BPO industry doing project management. Proposed Milestones $1250 More

$1250 USD in 20 days
(0 Reviews)
0.0
Sidekics

Expert in Customer and I Can create, Train and manage our customer support team Relevant Skills and Experience Customer Service, customer support Proposed Milestones $1250 USD - 30 per month

$1250 USD in 20 days
(0 Reviews)
0.0
MicahChernandez

I am a skilled customer service representative. Working 2 years with a retail and telecommunication company has a great impact with my skills with regards to providing excellent customer service.

$1250 USD in 20 days
(0 Reviews)
0.0
camillekrstn

Hi! I read your post for customer service representative. I believe I possess the qualities that you are seeking. I have work experience jn call center for 3 years. I worked as a chat customer support and customer serv More

$888 USD in 5 days
(0 Reviews)
0.0
lancer109

Hello, I am willing to work 5 days a week including Saturday and Sunday. I don’t reside in the oceania region but I can easily adapt to the required time zone without compromising focus and productivity. I have access More

$1200 USD in 2 days
(0 Reviews)
0.0