My ServiceNow experience covers working on a two very complicated Global solutions for large IT Outsourcing services company, using MSP and Domain Separation plugins, managing regional admins and in-house and ServiceNow developers.
I have exposure to the ServiceNow SDLC lifecycle modules, discovery, testing, defect management, managing update sets between dev/test/dev instances.
Data administration, migrating, preparation, loading (ETL), preparing load templates and transform maps for ongoing data loading and updates.
Service Catalog configuration for self-service ie Service Requests/ Incidents/Knowledge etc with the development of catalog items/request items/tasks and the associated workflows, Record producers etc.
I am currently employed (11 years to date) but wish to work on a smaller project that I can put all my skills to use and stretch myself, with a view to either more online work or a move to consultancy.
I am resourceful, able and love a challenge, I also recognize being stretched is an opportunity to grow. Saying that I am not afraid to ask for guidance as needed or to identify where my knowledge gaps in the application would be more reliable and efficiently performed by a colleague.
I look forward to learning more about the scope of works and the project and hopefully we will be a good fit.
Regards
Steve