I have 4 years experience in Customer Service and Sales Associate Representative assisting US customers. I was trained at a large Call Center in the Philippines and served as Mentor for almost 2 years in a Sales Account.
I can provide email support and will do my best and everything I can to delight your customer. Building trust and providing customer needs to achieve the customer satisfaction. Throughout the years of my experience as a Customer Service Representative have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers.
Recently, I attended a Virtual Assistant training to add up experience and skills that may suit of your needs or qualification as one of your freelancers. I am well trained in handling emails, answering questions about the product or the system that will be use. I've handle Sales account for almost 3 years working in a Call Center Industry. I am confident enough that I can provide the best knowledge and attitude Sales Associate has.
I’m flexible with my working hours and I’m happy to work closely with any existing freelancers you work with.