Salesforce-Genesys CTI Integration POC

Hello I am salesforce 6x certified developer and having good knowledge in Salesforce admin and development area. Please connect with me, I can show my previous work for you. Thanks & Regards, Arpit k..

Hello, As a seasoned Full Stack Developer with a specialization in Salesforce, I have proficiently managed complex web projects involving multiple technologies, languages and databases. Your project draws heavily on my core skills, particularly in Salesforce App Development and integrating disparate platforms. I have successfully integrated Salesforce with numerous CTI systems, including Genesys, leveraging the power of APIs to establish reliable inbound/outbound calls and call routing queues through Salesforce. My prior experiences enable me to navigate potential limitations or issues swiftly, ensuring a smooth POC for you. Moreover, my education background in Computer Applications has sharpened my problem-solving skills and heightened my capacity for creating seamless user experiences. Additionally, I am well-versed in telecommunication integrations and customer experience enhancement strategies that can greatly assist us in measuring the impact of this integration on your customer experience. It would be a privilege to apply my extensive proficiency and determination to meet your needs and build an enhanced future together!

Hhi I am experienced in this and I can start right now but i have few doubts and questions lets have a quick chat and get it started waiting for your replyyy ! r!

As an experienced Salesforce expert, I firmly believe I have the skills and knowledge necessary to take your POC from a concept to reality. Having successfully integrated Salesforce with numerous platforms over the years, including telecommunication systems, I can ensure not only a perfectly working solution but also one aligned with your unique business needs. What sets me apart is my deep understanding of project management, gained from leading several global teams for over 6 years, which has enabled me to deliver high-quality products that align with key objectives. One significant aspect of this project that resonates with my skill set is measuring the potential impact of the Salesforce-Genesys CTI integration on enhancing customer experience. Throughout my career, I've been constantly striving to deliver solutions that improve customer experience and drive operational efficiency - similar to what you're looking for. Having in-depth expertise in business analysis and software testing, I'm accustomed to identifying issues or limitations before they become full-blown problems. My unique combination of technical skills and business acumen allows me to see beyond the code, considering the potential impact of the project on different operational aspects. Overall, I offer not just proficiency in Salesforce and Genesys but also a holistic approach that ensures a successful, comprehensive POC that meets all your objectives. Do consider my candidacy for this crucial task!