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Customer email support virtual assistant

$250-750 SGD

Closed
Posted over 4 years ago

$250-750 SGD

Paid on delivery
I need you to be able to answer customer support emails. Some examples are: -Where is my product? I've been waiting for over a week and I will not tolerate this -Please help me change my item from white to blue -Reply to me with a numerical zero if you're reading this -I'm unable to make payment. You lost a sale because I'm unable to use my card. Assume my name is Elizabeth and I ordered a $15.95 white shirt at 1st October with free shipping. Thank you for reading this! Do include your e m ail in your reply.
Project ID: 22106892

About the project

61 proposals
Remote project
Active 4 yrs ago

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61 freelancers are bidding on average $509 SGD for this job
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Hi Future Client, I’m Janis and I’ve been here in freelancer since 2014 together with my team. I’m one of the preferred freelancers because of my good standing and good feedback from previous employers. I was asked by the freelancer staff to bid on your project. I believe we can help you with your requirements as we have a solid strong team within my team (we are not an agency). Most of us finish a Bachelors's degree and I can assign someone designated to your project or be assigned to me. My business is to make your business effective, profitable & efficient. We are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of successful business & attracts repeat sales. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on my profile).
$556 SGD in 10 days
5.0 (118 reviews)
9.0
9.0
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"0" Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Marketing, Data Entry, Web Research also in Product Research, Sourcing and Product Listings on various platforms like eBay, AliExpress, Shopify, Amazon, Magento, and WooCommerce for the past 4 years. I will perform accurate Email Handling to your existing customers and convert new inquiries into sales along with managing all stuff with their day to day to work schedule for your eCommerce store also if needed I can do product listings into your online store with writing creative titles, high-quality images and informative descriptions with good SEO tags and variations in color, size to drive in more sales and to make your product more visible in search results. I will deliver 100% quality results according to your requirements. I am ready to work for the full time on this task with complete dedication. I will be available here all-time for quick updates and follow-ups. Looking forward to your quick positive response to get started now with the project and set the best price for this project. Kind Regards Sarita P
$250 SGD in 7 days
4.8 (285 reviews)
7.5
7.5
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Hi, I'm willing to offer you my services for Customer Support position. I have diverse experience in customer support, virtual assistance and project management. My english speaking and writing skills are flawless. I have 7.5 band score in IELTS. I lived in US for about 10 years. Please message me so we can discuss further. Thank You, Fahd Saeed
$750 SGD in 30 days
5.0 (12 reviews)
5.7
5.7
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Cheers! My name is Grace Gay Perono, I'm a Rock Star Assistant who loves checklists, new skills, and getting out of my comfort zone daily! I am a motivated professional with communication proficiency and an extensive Data Entry Specialist, Real Estate Appointment Setter, Customer Service Representative, Marketing Assistant, and Admin Assistant experience. I saw this opportunity and I was compelled to contact you with my interest. I believe that my professional background and industrialist drive make me an ideal candidate for this opportunity. I can speak to the qualifications that make me the best fit for the position. After working in my last job position where I was responsible for monitoring leads and handling tasks. Now, I am ready to spread my wings at a company of your size. As a College Level, I know that I am lack carrier experience but I learned how to multitask and prioritize responsibilities. I will bring my creative, motivational and strategic skills to your company. I'd love nothing more than to join your team here and grow this business. I have all the skills and experience listed in the job description. I am confident that I can make an immediate impact on your company. It's not just my background but also my passion for the industry that drives me to succeed. Regards, Grace
$500 SGD in 1 day
5.0 (2 reviews)
4.0
4.0
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0 Hello Dear, I have 2 years of customer support experience at an international firm and know how to handle angry customers and convert them to happy ones with well chosen words.
$400 SGD in 30 days
5.0 (2 reviews)
3.5
3.5
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0 Respected Sir/Madam, I am a virtual assistant/data entry operator. I can help you with this project as I have prior experience working as a customer support agent in a multinational company for 1 year. I can start working today and can gove upto 40 hours per week for this job. Please contact me for project discussion. Looking forward to your response. Regards Faheel
$444 SGD in 7 days
5.0 (11 reviews)
3.4
3.4
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Numerical Zero "0". Dear hiring manager. I have carefully read the job descriptions and its customer support email. Please have a look on my profile, I have 3 years of experiences with 2 BPO organisations in customer support process. ( 1. Hireright process USA 2. Verizon telecom process USA. chat and email support). I assure you that I can handle your customer support task as I am expertise on how to handle customer queries and very angry customer. Dear Elizabeth, good morning. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. No worries we are here to serve you. I’ve tracked the order via UPS carrier and it’s currently listed as your product will be reached within 2 business days. I have shared the link you can track your order from your end "https://www.freelancer.com/u/faisal30ahm?w=f" . Please contact me directly if your order hasn’t arrived within the time. In the meantime, I have done everything I can to locate your package order on time. Once again, Elizabeth, I sincerely apologize for the inconvenience. Sincerely, Faisal A. Freelance team. Singapore You will see a great value and work ethic and 5 star customer support. Lets initiate chat so that we can discuss more to provide the world class customer experience.
$270 SGD in 10 days
5.0 (7 reviews)
1.9
1.9
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Hello  I am interested in doing this work. I have 6+ experience and expertise in customer services and calling. I am comfortable calling/chatting/speaking with different customers located in different parts of the world. I have successfully completed many similar projects. I can start immediately. I will do it with perfection and up to your satisfaction, if given a chance. Eagerly waiting for your response. Thanks and Regards Tanya 'Believe In Quality Work'
$555 SGD in 10 days
5.0 (2 reviews)
0.3
0.3
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Hi I am working in this field Relevant Skills and Experience This is goid
$555 SGD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I have good excel skill for your project and I'm interested in the work. Can you tell me in details? Thanks for reading.
$500 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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I am interested to work with this project
$555 SGD in 10 days
0.0 (0 reviews)
0.0
0.0
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numerical zero 0 Good day sir! I have read your job description and I believe I fit in this position. I am very interested to work on your project. I'm dedicated, honest and hard working person. Willing to experience and learn something new with my clients around the globe. I'm a fast learner and will do my best to help you in what you need on this job. I will provide you 101% job satisfaction. "I'm good, dedicated, and passionate enough to be worth the cost." Interested in hiring me for your project? To start an initial chat, just drop me a message for my email as well. Best Regards, CDS
$500 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello sir, After reading through your project(customer email support) , I understand what you need. Irrespective of your budget and time constraint. I am accustomed to working with all sorts of products and services in a variety of industries. My email is (l a w a l a b d u l m a l i k 7 9 5@g m a i l.c o m) *you will have to remove all the spaces * I highly value professionalism and hold myself strictly accountable to represent my client’s brand. I aim to form a long-term working relationship.  Please, let me know what is needed to secure this bid! Thank you for your consideration. Abdulmalik 
$250 SGD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hi I can do it very easily and efficiently. Replying online quarries from long ago. so have a good experience.
$444 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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0 Hi there. I have 2 years of experience working in 코오롱(a Korean company) doing this job in addition to accepting calls and replying to customers. I can do this job perfectly.
$277 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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I have experience in customer service and I am capable of answering the questions in the job description. In order to be a good customer support agent I think that one should hold certain charateristcs such as empathy, patience, friendliness, and giving your customers a reason to trust you. The characteristics mentioned describe who I am as a person hence I'd be an asset to your business. I have great work ethics and is willing to work hard to uphold the standards of your business. -Where is my product? I've been waiting for over a week and I will not tolerate this Ans: Hello Elizabeth! We understand your frustration and we apologize on behalf of the company for the late delivery. Sometimes packages may delay due to weather and other uncontrollable events. Please be patient with us; if your package doesn't arrive in the next 3 days please contact us and we'll sort out the issue for you. -Please help me change my item from white to blue Ans: Hello Elizabeth! Please note that if your package was sent off we will not be able to fulfill your request. We will check to see the status of your package and see what can be done to fulfill your request and get back to you within the next 24 hours. -I'm unable to make payment. You lost a sale because I'm unable to use my card. Ans: Hello Elizabeth, we are aware that you are unable to use your card. If you are still willing to make your purchase we can tell you about our other payment options.
$250 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello, I have support experience with one of the largest E-commerce site so I can very well relate my experience to this project.I can assure you for the quality of work. Thanks
$666 SGD in 6 days
0.0 (0 reviews)
0.0
0.0
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I have worked as a customer support agent previously and would definitely provide the best service in this field.
$250 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello My name is Damir Horvat and I live in Slovenia. In the future, if you are looking for customer service representatives, who can work from home, I would like to apply. My native language is not German/English, it is Slovenian - but I have been working on translating from German/English for 14 years. If you are looking for coworkers, especially for the e-mail customer service that could work from home, I would be glad, if you would consider me. From January 2016 to May 2018, I worked for another online retailer in customer service. I answer customer inquiries by e-mail, cancel orders, send new orders, send bills, put items online (Ebay, AMAZON). At the moment I am also working for an online trade in customer service since one year. REAMAZE, SHOPIFY. SKYPE: damir-horvat1 Regards, DAMIR
$500 SGD in 7 days
0.0 (0 reviews)
0.0
0.0
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I will complete within a time
$555 SGD in 15 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of SINGAPORE
Singapore, Singapore
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Member since Nov 1, 2018

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