Vonage Business Center & Salesforce

$750-1500 USD

Closed

Posted

9 months ago

$750-1500 USD

Paid on delivery

I currently use another Open CTI solution in salesforce (360 CTI) because of it's outbound capabilities for calls & SMS. But it does not have the inbound call functionality I need for functionality i need for a virtual receptionist which vonage business has (Ring to user before going to Virtual Receptionist & Call Tagging). Vonage does not have the outbound capabilities I need (Automatic Local Presence for Calls & SMS & a Power Dialer). So I'm trying to figure out a way to use both inside Salesforce, but am not sure what is possible. 1st idea is creating 2 separate open cti softphones within salesforce. One for all outbound calls (click to dial, dial pad, and power dialer) as well as all SMS features (360 CTI/SMS will have this part covered). The 2nd softphone (Vonage Business Center or possibly Vonage Contact Center) would handle all inbound calls so that I could have a ring first to & call tagging feature for the inbound call while still allowing a call tree/IVR/Virtual Receptionist to be in place. 2nd Idea is creating web hooks using either zapier or make when calls are made to the Vonage Desktop or Mobile App for Vonage Business Center. The zaps/makes would update the activity section on the lead/account object for missed calls, missed calls with voicemails, and answered calls. But need some guidance and suggestions on this as I'm not sure what all will be possible. Trying to still use salesforce and trying to optimize on software applications I'm already paying for (Salesforce, Vonage, & 360 CTI/SMS). I've attached pictures of my console and lead object and how I'm referring to what the softphones on the utility bar could look like & then for the activity section for recording missed calls, missed calls with voicemails, and incoming answered calls.

Salesforce.com

VoIP

Salesforce App Development

Asterisk PBX

CRM

Project ID: 37131461

About the project

24 proposals

Remote project

Active 8 mos ago

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24 freelancers are bidding on average $1,299 USD for this job

@ShreyShrma

Hello, Hope you are doing well ? I would love to discuss your project with you. We have worked with a lot of companies and helped them grow their business by customizing plenty of Salesforce products for them according to the needs and requirements of their business. We provide Salesforce Consulting, Salesforce Administrator, Salesforce Development, Salesforce Implementation, etc as a service. Helped “Good Story” to boost their marketing and improve marketing strategies consistently by conducting multi-channel campaigns, capturing leads, creating highly personalized content, automating marketing activities, and creating personalized journeys for each customer in Salesforce With Salesforce you can conduct multi-channel campaigns, know more about your customers and connect with them, manage customer data, capture leads, create highly personalized quality content real quick, automate marketing activities, and create a personalized journey for each customer. Looking forward to hearing from you. Regards, Vaibhav

$1,500 USD in 7 days

4.9

(28 reviews)

6.8

@arpitkh1992

Hello I am salesforce 5x certified developer and having good knowledge in Salesforce admin and development area. Please connect with me, I can show my previous work for you. Thanks & Regards, Arpit k.

$750 USD in 5 days

5.0

(2 reviews)

4.0

@DataOnMatrix

Hello Christopher K., Let's connect over chat so that we can discuss your requirements further. Regards BM

$1,500 USD in 15 days

5.0

(1 review)

3.7

@RushikaPawaar050

Hello, my name is Rushika and I am a Doctor for Salesforce service and sales cloud. I have 3+ years of experience in Salesforce and specifically in Sales, Service and Marketing Cloud batch class, apex triggers flows workflow rule process builder reports and dashboards. I understand that you are looking for a way to use both Vonage Business Center and OpenCTI within Salesforce while still being able to optimize on software applications you are already paying for (Salesforce, Vonage, 360CTI/SMS). My solution would be to create 2 separate open cti softphones within salesforce - one for outbound calls (click to dial, dial pad, power dialer) as well as all SMS features and the second for inbound calls so that you could have a ring first to user before going to the virtual receptionist & call tagging feature. I also have web hooks set up using either Zapier or Make when calls are made to the Vonage Business Center desktop or mobile app so that activity section on lead/account objects can be updated with missed calls, missed calls with voicemails & answered calls.

$1,500 USD in 7 days

5.0

(1 review)

2.2

@divumanocha

Hello Greetings, I have read your project description and am confident I can do this project for you perfectly but I still have a few queries. Please leave a message on chat so we can discuss this and I can share my previous work which is similar to your requirement. Thanks for your time! I look forward to hearing from you soon. Best Regards,

$1,500 USD in 21 days

0.0

(0 reviews)

0.0

@dataspro

Nice to meet you insuretech2022, My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills. I am currently the lead engineer for the IT agency DSPro and I have more than 10 years of experience in the field. I have successfully completed a large number of similar jobs and I consider your project to be a challenge in which I would like to work and be able to make it a reality. Please feel free to contact me, it will be my pleasure to help you. I greatly appreciate the time provided and I remain attentive to any questions or concerns. Greetings

$2,450 USD in 7 days

0.0

(0 reviews)

0.0

@shameelarif

Hi there, I hope it finds you well! I have the solution after going through your complete and understand your problem that you are able to do outbound calls not the inbounds. My years long experience as a full stack developer and CRM specialist, I am not going to provide you that solution but I am also going to apply this on your CRM which will make the CRM able to do inbound call as well. The solutions I have is lite on pocket, easily manageable and hassle free as well which will provide you ease of access to your CRM with your desired functionality of inbound calling. My proficient knowledge and proactive skills will provide you the most efficient results within the shortest timeframe by applying that solution in your CRM. I am looking forward to provide that solutions to you over the private conversation I hope you understand that I can not give it to you here, Regards, Shameel.

$778 USD in 8 days

0.0

(0 reviews)

0.0

@DreamiConsult

Hi Chris, Navigating your unique CTI challenge in Salesforce, I've carefully dissected both your presented options. With my grounding in Salesforce integrations and Open CTI solutions, I'm poised to blend your requirements into an effective solution. Approach: Unified Softphone Layout: Seamlessly integrate 360 CTI's outbound features with Vonage’s inbound capabilities. Using defined logic, we'll distinctly map functionalities, ensuring operational fluency. Real-time Activity Logging: By harnessing Salesforce's Event-Driven framework, every call (missed/answered) will dynamically update your activity logs. Having overseen numerous Salesforce implementations, my approach focuses on user intuitiveness while underpinning back-end resilience. A pertinent query: Does your Salesforce license accommodate dual CTI adapters on the utility bar? Furthermore, are there specific KPIs or metrics you aim to monitor with this fusion? To demonstrate my commitment and ensure your utmost satisfaction, I'm delighted to offer a special discount for my inaugural project on freelance.com. This ensures premium quality at an unbeatable rate. Eager to refine our strategy and propel your operations forward! Warm regards, Andrea Trassler

$1,125 USD in 7 days

0.0

(0 reviews)

0.0

@Rehamkhawaja1

I have implemented Amazon Connect in SF for multiple clients and also have in-depth knowledge of how CTI works in SF and what are the best practices to implement this.

$1,125 USD in 7 days

0.0

(0 reviews)

0.0

@ismail80196

Hi there! My name is Abu, and I'm a dedicated Virtual Admin Manager with extensive experience in software applications. I understand that you need help optimizing on Vonage Business Center & Salesforce and I would like to offer my services as a solution. With over 40 hours per week available for engagement, I am confident that I can provide the necessary support to ensure that your project goals can be achieved. Specifically for this project, I believe it would be possible for me to create 2 separate softphones within Salesforce that handle outbound calls (automatic local presence & power dialer), inbound calls (ring first to user & call tagging features), as well as recording missed calls/sms with voicemails/answered calls activity section on lead/account object.

$1,125 USD in 7 days