Hi,
I have reviewed project details & understand you want an experienced customer support representative who has excellent command over language English in both written and spoken and also has extensive experience and vast knowledge of assisting potential and existing customers via email, chat and support ticket system.
I would like to register my interest for the required CSR role. I have 8+ years of experience providing customer support services via email, chat and support ticket system and used applications like: LivePerson, Kayako, ZenDesk and many more. I have managed and provided customer support for business like: slimming products, anti-virus software, auction, lost & found contacts, etc.
I have worked with several BPO companies and used to provide customer support services as per their standards. I am well versed in assisting customers before, during and after a purchase with their relevant questions. My experience allows me to analyze customers' point of view and then assisting them accordingly by providing instant and meaningful reply as per the provided protocol or training. In addition, I have assisted customers for several business which allows me to provide exact product knowledge related to products and brand information.
To provide curated support services, I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. I do request concerned person to make me available with answers of saved questions.