Virtual call center services jobs

I need a proficient developer for my e-commerce website which will be primarily focused on selling services. I've chosen WooCommerce as the desired platform for this specific purpose. Ideal candidate should: - Possess significant experience in WooCommerce and e-commerce website development. - Showcase a portfolio of previously built WooCommerce-based sites, especially those associated with service-selling. - Have a sound understanding of user experience best practices, as the site should be intuitive and user-friendly. - Be capable of integrating suitable payment gateways. - Demonstrate the ability for ongoing site optimization, troubleshooting and providing timely updates in a responsive manner. This project encompasses everything from design to development, ensuring secure...

...experienced web developer to build a simple and engaging website for my data analytics agency. Key Functionalities Required: - A clean, professional design that reflects the precision and detail-oriented nature of our work. - Clear sections displaying our primary services which include data visualization, predictive analysis and data cleaning. - A section to attract new clients through compelling calls to action and persuasive content. - An informative section providing detailed information about the various services we offer. - A project showcase space, where we can exhibit our previous projects and achievements. While there are no specific color schemes or branding guidelines to adhere strictly to, I'd prefer a design that aligns with the professional and...

SCOPE OF SERVICE Support Service for cases of massive crashes of the ElasticSearch Search Platform (NodeJs + ElasticSearch). It must cover critical outages of Search Services outside of business hours, weekends and holidays (see details). The service must also include preventive analysis that will allow us to establish whether the platform is “healthy” in order to reduce these types of events. DETAIL OF EXTENDED SUPPORT The Extended Support service will have the following scope: • Support Hours: Monday to Friday from 18:00 to 23:00 and Saturdays, Sundays and Holidays from 9:00 to 23:00. The service will cover the resolution of critical incidents (service outage) in this time slot. • The committed SLA, for this time slot, will be 3 hours from the report sent ...

...from outside the VPC or internet. I can supply the size, config and the admin user/password should be supplied as variables -- I will specify them in the command line - The solution should include a set of servers to run both backend and frontend services. I want to be able to make a small change in the script to scale up or down the number of servers. This servers need to run AWS Linux, Java 21, node js 12, and datadog agent. Also, there are some files that need to be uploaded onto the hosts, some directory structure to be set up and some services (systemd) which I will supply - I need to be able to SSH into the servers - The use of an AWS Elastic Load Balancer is essential to manage the traffic effectively. The LB will do a liveness check on port 9001 with the servers an...

I'm looking for a proficient sales representative to sell my services. Mandatory Skills: - Exceptional customer service - In-depth technical knowledge - Superior negotiation skills - Perfect English and Spanish is a must! Compensation Strategy: The chosen representative will be paid on an hourly basis. Experience in selling services is a must, as they will need to convincingly communicate the value of our offerings. The ideal candidate should be able and ready to handle client inquiries effectively and meet the sales objectives. You must be able to thrive in customer service, possess technical knowledge, and have leading negotiation skills. Your experience will reflect your understanding of client needs and help meet our business goals.

I'm seeking a skilled graphic designer to create a funny, brightly colored T-shirt design that features humans. The aim is to create an engaging, humorous design that is sure to catch the attention. Key Requirements: - Excellent skills and experience in graphic design, particularly with T-sh...- Ability to create eye-catching, humorous designs. - Proficiency in handling bright colors and human figures in design. - Good sense of humor to incorporate wit in the design. The ideal candidate will have a keen eye for detail and ability to translate ideas into creative graphics. It needs to have my company name and phone number, Custom Pro Services llc 256-399-7140. I want it to say something like, i got plastered by Custom Pro Services. We are a swimming pool plasteri...

I'm seeking a skilled software developer to create a visitor management system that offers a range of advanced ...function that tracks the presence of employees as they arrive at and leave the premises. Device Compatibility: The software should be designed to function across multiple devices, including: - Desktop computers - Tablets - Mobile phones Ideally, your background should include: - Extensive experience in developing visitor management systems. - Proficiency in integrating software with courier services. - A strong understanding of user interface design for cross-device compatibility. - Thorough knowledge of security and privacy compliance requirements. If you're a developer with a keen eye for detail and a commitment to producing high-quality software, I'...

providing high-quality legal translation services in 100 languages. Our team of experienced translators is dedicated to delivering accurate and reliable translations for all of your legal needs.

...skilled copywriter to create two professionally worded placards. These will target business travelers and aim to increase direct bookings. The first placard is meant to emphasize the reliability of my services. It should focus on the round-the-clock customer support offered (24/7 customer support) and the convenience of our location. These aspects are key for business travelers who often need assistance outside regular working hours. The second placard needs to highlight the simplicity of our booking process. It should mention the ease of booking, and most importantly, our unique Pick & Drop Services to and from the airport. Additionally, we're considering incorporating a Barcode for Tipping on the placard. This feature is designed to make the tipping process...

...and React JS/Next JS? Project Description: We are in need of an expert developer to create a dynamic ecommerce platform focusing on digital goods and services. The project entails building three main sectors: Front-end Development: Implement user authentication, service listing, and seamless communication with the backend via API. Supplier Backend: Develop functionalities for suppliers to manage products, process orders, and handle cancellations efficiently. Admin Backend: Construct a robust admin panel to oversee order processing, site settings, and overall platform management. System Overview: Showcase popular services through a slider on the front end, adjustable by the admin. Customize service display based on date, name, or cost, with admin ...

I'm seeking a ...implementation of Cloudflare. My website is built on WordPress and is hosted on one.com. The main goal here is to ensure that the site loads quickly for users in Asia, but without disrupting the email services that I also have hosted on one.com. Here's what I need: - Analysis of the current state of my website to determine whether a Content Delivery Network (CDN) is already in place. - Configuration of DNS settings, which I can provide access to, for Cloudflare integration. - Testing the website after Cloudflare is implemented to verify improved speed for Asian users. - Ensuring no impact to existing email services. Ideal candidates will have proven experience in Cloudflare integration on WordPress sites, speed optimization strategies, and famili...

Chat gpt use. Copy paste. Data entry Research Industry research, content manager , website manager, Transcriptionist, Editor or Proofreader. Various tasks: Chat gpt use. Copy paste. Data entry Research Industry research The tasks vary. As an example; I’d like to be able to find someone I can message saying, “ I need a list of all audiobooks I narrated available on audible, including title, author, publisher, price, link, rating, and one positive review from it. Then, compare that list to what is available on my website and finalize a list of those that are missing from the website. Send those to my Web master.” And then another time I might want to ask, “ please take this manuscript of an novel I’ve written. Send it through ChatGPT with the following promp...

This is a Fulltime Project for Someone Speaking Excellent English And Spanish. 30-40 Hours A Week Hi, I am looking for a virtual assistant that is bilingual in Spanish and English and is available to work from 9am PST until 3 or 5pm PST Monday through Friday for a doctor's office long term (>12 months). Must have reliable internet. Duties include - data entry - translating over the phone - calling people to obtain information - scheduling appointments - responding to emails and voicemails - using a Slack like program You will have weekly meetings to answer any questions with the doctor (who is also bilingual). You will have access to a mentor/support team. You will be given scripts to use and specific questions to ask. You do NOT have to: scribe, create social media, c...

I want a dapp that we can setup on our website so people can connect their wallet and pay for products and services using their wallets and paying with crypto either ethereum or bitcoin so for example, I have a product on my website, they click buy now, the dapp pops up, they connect their wallet and then pay the price in either or bitcoin and once complete they can download their prodcut or receive their services

Interested in obtaining lists of property buyers and investors in the Dubai (UAE) and Middle East markets. I will speak ONLY TO REAL ESTATE AGENTS or OWNERS OF SUCH LISTS AND DATA. DO NOT BIT IF YOU OFFER SCRAPPING SERVICES OR ADS OR FB CAMPAIGNS OR SEO.

I'm looking for a professional logo designer to create a modern and sleek logo for my call center company. Key requirements: - Incorporate the colors blue, green, indigo, purple, and silver in the design. - The style of the logo should be modern. - The logo should be a combination of text and icon based. Ideal skills and experience: - Proven experience in creating professional and modern logo designs. - Strong understanding of color theory and its implications on branding. - Ability to balance text and icon elements effectively in a logo design.

...moment and we are looking to expand our team. All the leads come from a video sales letter that shows the value of our program and how it can shortcut their career to cybersecurity. I will provide you with the complete sales script, all the objection handling we use, the technical terms, all our coaching offers (for down-sells if needed). You have the space to add your own experience to the sales call process we use. This is a part-time to a full-time job and we are looking for someone who is seeking long-term commitment with us. We are looking for: -2 Years of experience with a proven track record of closing sales + High % close rate. -Strong communication skills, energetic and empathetic behavior. -Fluent in English with a clear accent -Ability to understand the needs of c...

As a business owner, I need supplementary support for my web presence efforts. Traits I'm looking for in a freelancer include proficiency in SEO and attention to detail, in order to accurately manage the specifics of directory profiles. Your main task would be to handl...existing profile. If not, your job will be to claim or create one. One of your responsibilities also involves filling out these profiles with several specifics: * Contact information * Business description * Website URL * Social links * Hours * Any other relevant details These tasks should be completed promptly and efficiently, as I would like the project to be completed ASAP. Prior experience as a virtual assistant or in SEO optimization is a must. Your assistance will greatly improve the online visibility ...

...goal of this project is to monitor network traffic effectively and provide real-time alerts. Key Responsibilities: - Set up and configure the Zeek intrusion detection system on a virtual network. - Based on the project goal, the emphasis is on monitoring network traffic efficiently. - The type of network traffic to be monitored was not specified, thus a capability to monitor both LAN and WAN traffic would be ideal. Required Skills & Experience: - Proficiency in network monitoring and security. - Extensive experience with setting up and configuring the Zeek intrusion detection system. - Solid knowledge of virtual networks. - Without a clear direction on the type of traffic to be monitored, a broad perspective is essential, to handle both LAN & WAN traffic. You...

I'm looking for an email marketer with a knack for clear, professional design. The purpose of my campaign is to drive awareness of my products and services amongst a B2B contacts list. Your expertise will enhance communication with potential clients in a professional and clean layout. Key Requirements: • Develop a professional and clean email template. • Creatively promote our products/services specifically catered to B2B contacts. • Experience in B2B email marketing highly preferred. • Proven ability to deliver an effective email marketing strategy. Excited to work together and build a campaign that will propel my services to new heights!

Seeking a highly-skilled and experienced Project Manager to lead and manage a team of VAs Key Responsibilities: - Lead and manage a team of VAs - Strong organizational skills - Handle customer support - Act as a Virtual Assistant when needed Successful candidates will: - Have a proven track record in leadership and management - Be highly organized and capable of handling customer support - Be adaptable and able to step in as Virtual Assistant Please include your relevant experience in your application.

I'm currently developing a professional counseling services app that's web-based. I need someone to integrate Twilio for a specific purpose. The key requirement for this project is to enable SMS notifications for appointments. Ideal Skills and Experience: - Proficiency in integrating APIs into web-based applications - Prior experience with Twilio or similar communication platforms - Familiarity with professional counseling services (preferred but not mandatory) - Strong communication skills to ensure the integration aligns with the app's existing functionality. - Ability to adhere to timelines and provide regular updates on progress. Please bid on this project if you're confident in your ability to deliver a seamless Twilio integration for our web-ba...

With my Amazon FBA business in mind, I am looking for a very experienced virtual assistant who is well-versed with the entire FBA process. The successful candidate will majorly be responsible for product research utilizing manual methods on Amazon. Key Responsibilities: - Conduct extensive manual product research on Amazon Ideal skills and experience: - Comprehensive understanding of the Amazon FBA process - Expertise in product research methodologies on Amazon - Outstanding attention to detail and strong analytical skills

I'm in need of a ...focus of this website should be to generate leads and inquiries. Essential Features: - Project Gallery: A visual portfolio of our past projects showcasing the quality and diversity of our work. - Services: A clear and concise presentation of our services, focusing on why clients should choose us over competitors. I envision this website to have between 5-10 pages in total. The design should be clean, modern, and reflect the professionalism of our company. I'm looking for a web developer who has experience creating lead generating websites, particularly in the construction or home services sector. The ideal candidate should be able to understand the target audience and design a user-friendly, SEO optimized website. Please include sam...

“Storecheckers are a Market Research and Mystery Shopping company. We undertake worldwide mystery shopping visits. This visit is to an Examination Centre, checking that the security standards are being met, in order to ensure that there is no possibility of cheating at any stage. The exam content and result are irrelevant to this exercise. You will need to be observant and discreet in order to undertake this visit. You need to remain in the test centre and complete the exam as if you were a genuine entrant. We have full guidance notes to assist you, which give a very clear background of the environment. The actions that you need to take are actions that test takers attempt, so do not be worried about carrying them out. After the visit there is a report to complete, it is not lengt...

“Storecheckers are a Market Research and Mystery Shopping company. We undertake worldwide mystery shopping visits. This visit is to an Examination Centre, checking that the security standards are being met, in order to ensure that there is no possibility of cheating at any stage. The exam content and result are irrelevant to this exercise. You will need to be observant and discreet in order to undertake this visit. You need to remain in the test centre and complete the exam as if you were a genuine entrant. We have full guidance notes to assist you, which give a very clear background of the environment. The actions that you need to take are actions that test takers attempt, so do not be worried about carrying them out. After the visit there is a report to complete, it is not lengt...

...seeking a dedicated and proactive Medical Virtual Assistant or motivated high-achieving VA to oversee and manage all aspects of autism care for our son. This remote position requires an individual who is deeply committed to ensuring the highest standard of care and development for a child with autism. The successful candidate will manage therapy schedules, coordinate with top-tier therapists, and constantly seek the best treatments and practices across multiple therapeutic disciplines. Responsibilities: Coordinate and manage daily schedules involving various therapy sessions, including Gestalt Therapy, Occupational Therapy, Physical Therapy, Music Therapy, Behavioral Therapy, Play Therapy, Sound Therapy, Reiki Practice, Animal Therapy, Nutritionist Services, and sessions ...

I'm in need of a skilled Unity Developer who can create an engaging hypercasual infinite runner game. The game should be designed for both iOS and Android platforms. Key requirements for this project include: - Developing a Cartoon...key mechanic. - Implement an infinite runner game, where you control a tank/car and have to avoid incoming obstacles and enemies. - Player should die upon hitting the obstacle - There should be a results screen with earned in-game currency. The ideal freelancer should have: - Proven experience in developing hypercasual games. - Strong grasp of Unity development. - Experience with Unity Gaming Services. - A portfolio that showcases previous mobile game projects. Please include samples of your previous work in your proposal. Looking forward to wo...

...em questão: CloseCode.ABNORMAL_CLOSURE Estou com problemas na minha aplicação usando FastApi onde que depois de algum tempo de conexão entre o bot e a api e varius usuarios usando a mesma a conexão do bot e simplismente e fechada por motivo nenhum: Log: """ 2023-11-02 03:47:18,593 - [8baf721e-bc97-40ff-9b2e-4bc7e6327c2f]Bot -> An error occurred: CloseCode.ABNORMAL_CLOSURE Traceback (most recent call last): File "/root/api_tecnologiamilionaria/app/", line 171, in bot_endpoint data = await websocket.receive_json() File "/usr/local/lib/python3.10/dist-packages/starlette/", line 133, in receive_json self._raise_on_disconnect(message) File "/usr/local/lib/python3.10/dist-packages/starlette/&qu...

...Design: The site should have a simple and minimalist design, allowing for a user-friendly experience. - High Performance: The SMS transmission speed should be fast and accurate. Skills and Experience: - Prior experience in developing SMS websites is highly preferred. - Expertise in web development and design, specifically in creating simple and minimalist interfaces. - Knowledge of SMS gateway services would be beneficial, although not a strict requirement. Please note that while a specific SMS gateway service was not initially identified, the ability to potentially integrate with one in the future might be an advantage. However, the immediate focus is on developing the core functionalities of the site. If you have existing SMS websites that you could rent or adapt to meet m...

...reflect our commercial services of Facilities Maintenance, Signage and Lighting. Create more of a simplified feel (somewhere between Mom & Pop and large group, want to feel like a less expensive option and hometown.) Would like page to be dynamic, if possible, to morph to the city of the searcher. I would like specific landing pages to target the market of LED parking lot lights and Sign work, later I would like to add our facilities arm of Plumbing, Electric, General, HVAC. I would further like to be number 1 for searches in the state of Florida for commercial signage, Parking lot lighting and Facilities Maintenance. I don’t know if this is initially achieved through paid search coupled with SEO and SERPs (this is by far not my field). I also want to include click ...

Call on whats app 07944344711 I am in the process of developing a React web application and require assistance on several key areas. The primary task at hand is to assist in the development of a GraphQL API. In addition, I need your expertise in error handling and unit testing. Key Responsibilities: - Develop a GraphQL API: The API will serve as the backbone of the application, so expertise in GraphQL is essential. - Error Handling: Implement robust error handling strategies to ensure the application is reliable and user-friendly. - Unit Testing: Develop and execute unit tests to guarantee the quality and stability of the application. Ideal Skills and Experience: - Proficient in React: The ideal candidate must be well-versed in React to contribute effectively to the web applic...

I'm looking for a skilled individual who can help me set up an ETSY shop specifically for selling photography prints. It's important that the shop is properly connected to the Printspace dropshipping service, as I don't have an account with them yet. Key Requirements: - Proven experience in setting up and customizing ETSY shops - Familiarity with Printspace or similar dropshipping services - Ability to optimize the shop for SEO to increase visibility and reach - Strong communication skills to keep me in the loop with the progress Tasks: - Create the shop - Manage to upload some products (10 max. at the beginning); use of Photoshop to showcase the pictures in a wall. - Create banner, and miniatures - Create logo of the shop I'm open to suggestions on how to...

I'm seeking an individual who can provide my business with 51-100 Google reviews. The reviews should be friendly in tone, and must focus on customer service and overall experience. Ideal skills and experience for this project: - Proficiency in crafting friendly, engaging, and positive reviews - Understanding of the i...positive reviews - Understanding of the importance of customer service and overall experience in a business review - Knowledge of Google's review guidelines and best practices - Previous experience in providing Google reviews for businesses This project requires a dedicated and professional individual who can enhance my business's reputation and encourage potential customers to engage with my services. If you have the necessary skills and experience,...

...website. This platform is centered around giving users a convenient way to manage their accounts and perform transactions. Key Features: - Fund Transfer: Ability to perform intra and inter bank transfers. - Statement Requests: Users should be able to request and view bank statements. - Bill Payments: Provision for utilities and other bill payments directly from user accounts. - Miscellaneous Services: Additional features include capabilities for debit, credit, transaction history viewing, email notifications, and real-time account balance displays. Security Features: - The site should be protected with a two-layered authentication system, which includes both username with password and pin. Ideal Candidate: - Must have proven experience in building banking websites. - Should...

Due to time and resource constraints, I need to migrate a component written in php (symphony) to Golang. The part on github relating to services towards the DB (MongoDb) and the new REST APIs (written in Golang) to access for interfacing is already active. The system will only have to execute queries on MongoDb (via Service) and render in twig template. The repository layer and service and repository are already developed in golang and will be provided. Configuration files are ready. As well as indications on the function to be translated into Golang. GIT access will be via wireguard VPN on the development environment Please contact us only if you have experience with Golang or C++: to avoid wasting time We can give you advanced technical support and explain the logic of the pr...

I'm looking for an experienced developer to integrate WHMCS API with the AutoVM Product module. The main aim of the project is to enable our clients to manage their services efficiently. Key Requirements: - The ability for clients to create orders. - The ability for clients to view services. - The ability for clients to start/stop/reboot services. - Limited integration with the AutoVM Product module for specific functionalities. Ideal Skills: - Proficient in WHMCS API and AutoVM Product module. - Excellent understanding of creating order functionalities. - Strong experience in service management. - Proven track record of integrating systems. - Familiarity with resource monitoring and email notifications in a hosting environment would be a plus. Please only a...

# The site only serves lawyers. Users must become members to benefit from site services. The membership form must include "Your name and surname, e-mail address, contact number, password, repeat password, user name, bar association registry number, name of the bar association you are registered in (list of all bar associations and associations. Names)." When they become members of the site, folders containing their member number, name and surname will be created in the background for each member. Files that members will upload for analysis by pressing the relevant button will be kept in this folder. Once the files are uploaded, they will first be quarantined. If the file does not contain viruses, trojans or malicious code, a virus scan will be performed first. Quarantine w...

We are looking for a developer who has experience in adding audio content stream to Sonos We have a radio station with a list of streams what we want to add to their platform

I'm in need of a professional who is well-versed in WordPress to build a business website for me. The ideal candidate should also have experience with Search Engine Optimization. Key requirements: - Develop a Business Website: A robust and professional business website is needed. It should have ...should be able to optimize the website effectively for search engines. Desired skills and experience: - Proven experience in WordPress website development - A strong understanding of SEO principles - Previous work experience with business websites and SEO - Good communication skills and the ability to work collaboratively Please note that I'm particularly interested in showcasing my products or services on the website, so prior experience with this aspect of website developm...

I'm in need of an experienced front-end developer to create a portfolio website for me. Key Deliverables: - The website will serve as a showcase of my work and experience, hence a clean, visually appealing design is crucial. - It should include sections for 'About Me', 'Services', and 'Contact Information'. - The site must be responsive and optimized for both mobile and desktop. Additional Notes: - I have a specific design style in mind, so the ideal candidate will need to be able to take creative direction. - While I'm open to suggestions on color schemes that work with the design style, it should remain cohesive throughout the site. Ideal Skills: - Proficient in HTML, CSS and JavaScript. - Previous experience with portfolio website de...

We need help with set up account on Google Merchant Center You need do all settings and fill out all information for our shop

As the project owner, I'm looking for a skilled professional to create detailed AutoCAD drawings for the electrical services of a building. The level of detail required is macro-level, focusing on building wiring. This project is for a college assignment. The project requires the preparation of the following AutoCAD drawings: Containment Drawing: Showcasing the paths and management of electrical conduits and other containment systems. All containment will be mounted on suspended Unistrut brackets, with a minimum of 800mm of space above the false ceiling. Single Line Schematic: A detailed schematic for the main distribution board, illustrating the arrangement and connections of switches, fuses, circuit breakers, and other electrical components. Layout Drawings: These will in...

We are part of a worldwide network providing drug testing services. We have a presence in multiple countries. Our client wants us to conduct drug testing around Gifu, TAKAYAMA, Japan, 506-0012. We will reimburse you for your travel. We will train you on how to do it and provide the necessary supplies and tools. You will have to either go to the client's residence or office to collect the provided urine sample or rent a meeting room to host the session. Meeting room rental costs will be borne by us. Thereafter I will guide you on how to perform the testing hygienically and you will send us the result. We will compensate you for every test done.

I'm facing an issue in Google Merchant Center due to missing inventory data for my electronic products. Key requirements: - The freelancers need to be well-versed with Google Merchant Center and its product listing requirements. - Experience in managing electronic products specifically within the platform is a plus. - Proficiency in integrating inventory data with eCommerce platforms is essential. Your main tasks will include: - Resolving the current issue of missing inventory data for the electronic product category. - Ensuring the inventory data is accurately synced with the eCommerce platform for seamless management. Ideal Skills & Experience: - Proficient in Google Merchant Center - Experience in managing electronic products' listings - Ability ...

I'm in need of a virtual assistant to create accounts and verify them. IMPORTANT INFO: You will get paid per verified profile You must have flexible time You will need a laptop You must have knowledge how to use TeamViewer (to control my laptop from yours) You must have knowledge of how excel work to write information Previous experience as a virtual assistant or in social media management is a plus.

We need an online Virtual assistant to help us with our company tasks such as social media and linkedin job posts, research data entry etc... The tasks are very simple, however, this will be ongoing, daily work for the foreseeable future. Must be reliable and consistent in order to be successful in this role.

We are looking for a qualified specialist to test international A2P (Application-to-Person) SMS traffic by generating messages to mobile numbers. I have a large amount of data and am ready to provide all the necessary information and tools to complete the task. The work is very simple, its essence in a nutshell is to generate messages to numbers (I will provide them) with the help of services (I will also provide them)

I'm seeking a seasoned Web Developer to create a comprehensive Company Website with a professional corporate design style. The website should prominently feature our Products or Services section. Key Responsibilities: - Implementing a corporate professional design - Developing an engaging and user-friendly Products or Services section Ideal candidate: - Experience in website development, particularly with corporate style websites - Strong understanding of customer-centric design - Exceptional skills in UI/UX optimization.

I am in urgent need of an Asterisk developer who can work efficiently on debugging and troubleshooting. Key Tasks: - Fix call dropouts - Resolve audio quality issues - Correct failed call routing The ideal candidate for this project should have: - Strong knowledge of SIP protocols - Experience with Asterisk dial plans - Familiarity with debugging tools and logs Only developers well-versed in these areas need to apply. Achieving solid results in a timely manner is of the essence.